Job Description

Brief Job Description:

Power Customer Engineer:

• Responsible for maintenance and emergency repairs of Vertiv’s Power Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Field Activities
• Carry out Testing & Commissioning, Preventive Maintenance, Time & Material activities as assigned by supervisor for power products such as AC UPS and DC Rectifier in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense, and profitability.
• Respond promptly to assigned emergency service calls while on 24x7 standby duty.
• Ensure availability in weekend/holiday and after office hours to support the team.
• Participate in field troubleshooting activities together with technical support team, fellow field engineers and third-party vendors.
• Safety
• Take all necessary steps to ensure both Vertiv and client OH&S requirements are adhered to.
• Ensure all safety courses are attended in timely manner.
• Ensure adequate PPE, appropriate tools and calibrated instruments is used in field activities.
• Report all incidents on time.
• Administrative
• Support Team Lead and Power Team Manager in planning, scheduling and organizing departmental matters.
• Author Method of Statement, Risk Assessment, Site Acceptance Test procedures and Incident Reports.
• Ensure job debriefing is done promptly and OKR is continuously monitored and met.
• Work hand-in-hand with project management team to plan testing & commissioning activities schedule.
• Attend all required safety and technical courses.
• Client Management
• Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken.
• Ensure that a level of competence is maintained to adequately handle the degree of technology required by application via available training and coaching provided by company.
• At all times ensure that company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood, and that Company business is carried out in an efficient and professional manner.
• Network engineering Management
  
  Monitoring network performance to ensure stability, reliability, and security, and implementing necessary optimizations.
  
  Resolving, diagnosing, and repairing network, hardware, and software issues.

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or related field preferred
  
  Experience: Proven experience as a Network Engineer or relevant role.

Required/ Minimum Qualifications:

• NITEC, Diploma or Degree in Electrical Engineering, with minimum 2 years of relevant experience.
• Good customer service.
• Knowledge in field servicing of power products like AC UPS, DC Rectifier, PDU, STS and batteries.
• Experience in IT Network Systems
• Experience in critical infrastructure is desirable.
• Knowledge in snmp, modbus, lonwork, bacnet, velocity and ydn23 protocol
• Customer centric with high level of commitment to meet and exceed customer satisfaction and demands.
• Good written, oral communication and presentation skills, with experience working with people across different culture and background.
• Good relationship building and management skills with the ability to oster long-term relationships (with internal teams, external partners).
• Self-motivated and work on own initiative; good team player.
• Action- and results-orientated with a passion for success .
• Aggressive in planning for and achieving targets.
• Good time management skills.

Additional / Preferred Qualifications:

• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license.

Time Travel Needed:

• 90%