Field Service Engineer - Parcels
As a subsidiary of Toyota Industries (TICO), Vanderlande North America is experiencing rapid growth and extraordinary market demand. Vanderlande is a global leader in material handling system manufacturing, design, installation, and service, supporting major customers in e-commerce, parcel delivery, and air transportation.
TheField Service Support Engineer (FSE) is a hybrid role within the Parcel Services team, combining hands-on field service support with technical subject matterexpertisebased out of the Marietta, GA headquarters. This roleis responsible forensuring high system uptime, customer satisfaction, and technical excellence across Vanderlande’s installed parcel systems.
Essential Functions
The role is split between:
Field Operations (50%)– preventive, corrective, and emergency maintenance support, including supervision of small projects and customer launch activities.
Technical Support & SME Functions (50%)– advanced troubleshooting, escalation support, technical training, and subject matter expertise
This position requires a highly skilled electro-mechanical professional with strong troubleshooting capabilities and a customer-focused mindset.
Field Service & Customer Support (50%)
Perform preventive maintenance visits and system inspections at customer sites on a scheduled basis.
Execute corrective maintenance activities, ensuringtimelyresolution within defined service windows.
Respond to emergency service calls with minimal notice to restore operational continuity.
Diagnose and resolve electrical, mechanical, andcontrols-related issues on parcel handling systems.
Act as a Field Supervisor for small RMR (Repair, Maintenance, Retrofit) projects, including:
Coordinating on-site activities
Managing subcontractors and site safety
Ensuring quality andtimelydelivery
Maintain clear documentation of service activities, findings, and recommendations.
Build strong customer relationships through professional on-site engagement.
Technical Support & SME Function (50%)
Provide 2nd and 3rd line technical support for service desk escalations and customer cases.
Lead or support complex troubleshooting and root cause analysis activities remotely or on-site.
Handle technical service requests, including system optimization, upgrades, and modifications.
Serve as a Subject Matter Expert (SME) for parcel systems within the organization.
Deliver technical training programs:
At the Innovation Center in Marietta
On-site at customer facilities
Support internal teams (service, engineering, sales) with technicalexpertiseand best practices.
Contribute to continuous improvement initiatives, documentation, and knowledge sharing.
Qualifications & Experience:
Associate’sorBachelor’s degree in Electrical Engineering, Mechatronics, Mechanical Engineering, or related field (or equivalent experience).
Minimum 3–5 years of experience supporting electromechanical or material handling systems.
Strong knowledge of:
Electrical systems (PLCs, controls, sensors, drives)
Mechanical systems (conveyors, motors, assemblies)
Troubleshooting methodologies
Ability to work independently and collaboratively in fast-paced environments.
Preferred Qualifications
5+ years supporting automated material handling or parcel systems.
Experience in parcel,logistics, or material handling industries.
Familiarity with Siemens or Allen-Bradley PLC diagnostics.
Experience supervising field projects or delivering technical training.
Competencies:
Strong communicationand customer service skills
Excellent analytical and troubleshooting abilities.
Solution-oriented mindset with strong problem-solving skills.
Ability to prioritize tasks and adapt to changing business needs.
Travel Requirements
Travelup to 50% across North America isrequired, including short-notice assignments and customer site support. Between assignments, the role will be based out of Vanderlande’s North America headquarters in Marietta, GA.
Physical Requirements
Ability to climb a 2-story ladder.
Ability to walk a mile in 20 minutes.
Ability tolift upto 30 lbs.
Comfortable working in office, factory, and construction environments.
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Vanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements.
Established in 1949, Vanderlande has more than 11,000 employees and a turnover of 2.3 billion euros.
Toyota Industries Corporation (TICO) acquired Vanderlande in 2017 to cement its global leading position within material handling. It aims to achieve this by increasing its presence in all integrated and automated projects, and capitalising on the synergies between the organisations and the added value they offer to the market.
TICO therefore launched the Toyota Automated Logistics Group (TALG), which consists of Toyota L&F, Bastian Solutions, Vanderlande and viastore. TALG is a global partner for integrated logistic process automation, with its group companies collaborating under the guiding principle: for every challenge, a reliable solution.
In May 2025, Vanderlande completed the acquisition of Siemens Logistics' operations outside the USA and in doing so welcomed more than 2,000 new employees. The acquisition supports the company’s strategic ambition to accelerate its growth in automated logistics, particularly strengthening its capacity to deliver baggage, cargo and digital airport solutions.
