Job Description

Purpose of Role

This role will be a Field based Service Engineer providing technical support in relation to a wide range of medical devices and related medical equipment to existing and new customers across Ireland. This role is 100% field-based and will mainly service Munster/South Ireland along with IOI as required.

Principal Duties and Responsibilities:

• Carrying out installations, preventative and corrective maintenance service and other repairs on a wide range of Surgical, Ophthalmic general Medical equipment including (theatre lights, medical gas pendants, Zeiss devices, Surgical devices, Ophthalmic Instruments, Operating Tables, Microscopes, Camera Stacks, Urodynamics equipment etc.
• Ability to prioritise jobs and respond quickly to customer issues ensuring minimal customer operational downtime.
• Ability to troubleshoot and diagnose root cause of problems to ensure correct and efficient repair for customers.
• Ensuring devices operate to manufacturer guidelines and following their maintenance and calibrations procedures and check sheets.
• Ensure all test equipment used is within calibration and in good working condition.
• Arrange and undertake installation and commissioning of new devices, liaising with sales team and customers to assess pre-install requirements.
• Completion of relevant paperwork to ISO standards for traceability, audits and invoicing.
• Dealing with suppliers and third-party companies as required.
• Maintaining parts stock to sufficient levels.
• Responding to customer queries and questions and escalating issues when required, including passing on potential leads to the Sales team.
• Customer focused with the ability to support the sales department for demonstrations and trade shows as required.
• Supplying device care and maintenance guidelines and training to current and new customers.
• Working with Logistics Department to move devices as required for installations and demonstrations.
• Attending European based manufacturer training courses on specific medical equipment as and when required, to achieve manufacturer engineer equipment trained status.
• Undertake online training courses as required to achieve manufacturer engineer equipment trained status.

Role Requirements:

• A background in Biomedical/Electronics/Electrical/Mechanical/Instrumentation engineering with experience of working in a field role is preferable. (Having worked in similar role with medical device experience would be a distinct advantage).
• Certificate/Diploma or higher in Biomedical/Electronics/Electrical/Mechanical/ Instrumentation Engineering is preferable.
• A good problem solver for fault diagnosis and resolution for both hardware and software (mostly windows based) issues. Fast learner, with the ability to think independently and creatively.
• This is a busy role and will require an individual who can be flexible, multi-task and prioritise with the ability to work under pressure.
• Excellent organisational and communication skills are also essential.
• Highly motivated and able to work independently under own initiative as well as part of a team.
• Knowledge and interest in the healthcare industry.
• Excellent computer skills, good working knowledge of Microsoft Office Suite.
• Dynamism and flexibility are essential.
• Competent in performing and completing tasks.
• Ability to work well and stay calm under pressure and good disposition.
• Full driving license required

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