Anton Paar USA

Field Service Engineer (m/f/x) – North-East France

Anton Paar USA  •  Les Ulis, FR (Onsite)  •  12 days ago
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Job Description

Anton Paar is a global leader in high-precision measurement instruments and laboratory solutions. Through our commitment to innovation and quality, we support customers across a wide range of industries, including pharmaceuticals, chemicals, food and beverage, and many other high-tech sectors.

To strengthen our Service Team within the Measurement Division in France, we are looking for a Field Service Engineer (m/f/d) – North-East France Territory In this role, you will play a key part in ensuring customer satisfaction by delivering high-level technical support both on-site and remotely.

Location: Based in North-East France with regular regional travel.

Joining our Measurement Service Team, you will play a key role in delivering exceptional customer support and ensuring the optimal performance of our instruments. In line with Anton Paar’s standards and procedures, your responsibilities will include :

🔧 Technical Support & Field Service

  • Provide technical support to customers via phone and email
  • Perform troubleshooting, maintenance, and repair activities both on-site and in the workshop
  • Diagnose faulty instruments and prepare repair quotations
  • Plan and carry out preventive maintenance in accordance with company standards and procedures
  • Perform factory calibrations, including ISO 17025 calibrations when required

📋 Service Administration & Quality Assurance

  • Record and update service activities, reports, and corrective actions within the CRM system
  • Ensure service tools and instruments are available, compliant, and maintained in good working condition
  • Manage spare parts inventory, including both service stock and personal stock

🤝 Collaboration & Internal Support

  • Work closely with internal teams, including Applications, Product Management, Sales, Marketing, and Administration
  • Identify and communicate equipment replacement or upgrade opportunities to the Sales team
  • Participate in technical training programs covering Anton Paar product lines
  • Provide telephone support according to the internal service schedule
  • Occasionally support and provide backup for other Field Service Engineers across France

Qualifications

  • Associate’s degree, Higher National Diploma, or equivalent qualification in Engineering, Instrumentation, or a related technical field
  • Minimum of 3 years’ experience in customer support, maintenance, or repair of technical equipment
  • Proven experience working directly with customers
  • Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
  • Self-motivated, organized, and detail-oriented
  • Excellent customer service mindset and interpersonal skills
  • Fluent in English, both written and spoken, for technical documentation and internal communication
  • Valid driver’s license
  • Must be based within the North-East France territory

Tools Used on a Daily Basis

  • SAP ERP & SAP CRM
  • Lotus Notes
  • Microsoft Outlook

Additional Information

  • Join an innovative international company recognized worldwide for the excellence and quality of its products
  • Become part of a dynamic and dedicated Measurement Service Team
  • Benefit from continuous training and professional development on state-of-the-art analytical and measurement instruments
  • Play an active role in enhancing customer satisfaction and building long-term customer relationships
  • Company car
  • Company-sponsored health insurance plan
Anton Paar USA

About Anton Paar USA

Anton Paar develops, produces, distributes and provides support for analytical instruments used in research, development and quality control worldwide. 

Ever since Mr. Anton Paar founded his one-man workshop in 1922, the Austrian based company has continuously found new ways to merge high-precision engineering with scientific curiosity. The company currently has more than 4,500 employees and is active in over 110 countries worldwide.

Anton Paar is the world market leader in the field of density measurement, the determination of dissolved CO2 and the analysis of materials’ deformation and flow behavior. Customers of Anton Paar include the largest international soft drink producers and breweries, petroleum and food companies, the chemical and pharmaceutical industries, Formula 1 racing teams and many more. 

Our innovation builds on research and development, but goes beyond technology and involves all of Anton Paar’s employees. Innovation is the art of finding answers before the question is asked. Customers deserve reliable application solutions which are precise, economic and easy to use. Anton Paar customers can always expect more. 

Contact us directly at:

https://www.anton-paar.com/contact

Anton Paar USA is an Equal Employment Opportunity/Affirmative Action Plan Employer.

Industry
Hardware & Semiconductors
Company Size
201-500 employees
Headquarters
Ashland, Virginia
Year Founded
1986
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