Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Field Service Engineer (m/f/d)

TEM / X-ray Photoelectron Spectrometer (XPS) –Germany south

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion and the largest investment in R&D in the industry. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

Our Materials and Structural Analysis business helps customers drive cutting-edge research and discoveries by delivering innovative microscopy, spectroscopy and microanalysis solutions, such as world-class Transmission Electron Microscopes and X-ray Photoelectron Spectrometers (XPS), combined with advanced software suites.

Discover Impactful Work

As a Field Service Engineer for the Materials and Structural Analysis Division (MSD), you will perform on-site installation, servicing and repair of complex equipment. You will investigate and approve the quality and functionality of equipment, instruct customers in the operation and maintenance of systems, and act as a technical contact for assigned service activities.

You will conduct on-site installations of Thermo Fisher Scientific Electron Microscopes and X-Ray Photoelectron Spectrometer (XPS) systems and their associated options, ensuring high customer satisfaction and compliance with company standards.

Location:

The Field Service Engineer should ideally be based in the Rhein-Main area, Karlsruhe, or Munich. The role involves travel within the southern region as well as internationally and is home office–based.

A Day in the Life

• Perform remote and on-site troubleshooting, repair and installation of our Electron Microscope and X-ray Photoelectron Spectrometer (XPS) portfolio
• Provide on-site training related to maintenance and basic operation
• Support local spare parts inventory management
• Coordinate and dispatch third-party service providers when required and follow up to ensure customer satisfaction
• Monitor the status of customer service contracts and support scheduling of preventive maintenance visits
• Ensure that all documentation related to service activities (Field Service Reports, Service Work Orders, Quotes) is completed accurately and submitted in a timely manner
• Take ownership of assigned service tickets after remote diagnosis and manage technical and administrative resolution including customer communication until closure

Keys to Success

Education

• Bachelor’s degree in a technical or scientific field (Engineering or Physics preferred)
• Graduates must have knowledge of Electron Microscopy and/or X-ray Photoelectron Spectroscopy (XPS)
• A full education in TEM or XPS is equivalent to a Bachelor’s degree

Experience

• 5 years of professional experience in a related scientific, technical and/or customer-facing service role desired

Technical Competencies

• Solid proficiency in instrument systems technology including electronics, precision mechanics, vacuum technology, high voltage systems, chemistry and software technology
• Experience in troubleshooting vacuum and high voltage systems; experience with ultra-high vacuum (UHV) systems is an advantage
• Ability to read and interpret schematics and technical documentation
• Familiarity with Windows-based software environments
• Ability to perform standard software installations and updates
  

Personal Competencies

• Strong interpersonal and communication skills for effective interaction with customers, colleagues and supervisors
• Structured and systematic problem-solving skills
• Ability to work independently on routine tasks and appropriately escalate complex issues
• Customer-focused mindset with strong service orientation

Additional Requirements

• Fluent in English; German preferred
• Willingness to travel frequently, often on short notice, to different customer sites in the Service Area
• International travel up to approximately 30%, depending on place of residence
• Valid driver’s license (Class B)
  

What we offer

• A position with an innovative, forward-looking employer
• Excellent development and career opportunities within a globally growing company
• A company car that may also be used for private purposes
• The option to lease a JobRad (company bike)
• Compensation in accordance with the Hessian IG Metall collective agreement
• Attractive company pension plan
• Flexible working hours to help balance work and family life
• Product training through on-the-job learning and equipment training at our production sites in Eindhoven and Brno
• A company culture that embodies integrity, involvement, intensity, and innovation

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

Apply today! http://jobs.thermofisher.com

Agency notice!

Please note we are not interested in receiving unsolicited CVs from any personnel service providers. Should you choose to send us or upload any such candidate document they will not be acknowledged and will be deleted in line with our privacy policy.