Optos

Field Service Engineer - Los Angeles, CA Region

Optos  •  $60k - $65k/yr  •  Marlborough, MA (Onsite)  •  4 hours ago
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Job Description

Job Title: Field Service Engineer – Los Angeles, CA Region

Location: Field Based – Los Angeles, CA Region

ROLE SUMMARY

Provide field service support to Optos customer base. Install, repair, perform preventive maintenance and train customers in the use and care of Optos instrumentation. Support marketing shows when required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Plan installation of new customer sites by liaising with in-house field support team and conducting a pre-installation conference call with the customer.
  • Provide optimum customer satisfaction on all Optos products and services.
  • Install, repair, perform preventive maintenance, and retrofit Optos instrument products.
  • Support customers on the operational aspects of the instrument, equipment and software.
  • Install and maintain wired computer networks.
  • Complete and submit all Regulatory and company required documentation.
  • Provide remote diagnosis/repair support when needed.
  • Relay field repetitive failures/quality issues to internal support specialists.
  • Ensure that all repair parts are on site when needed and all related CRM transactions are completed thoroughly and in a timely manner.
  • Test repaired instruments in all operating modes per specification.
  • Represent Optos at technical shows and exhibitions as required.

MINIMUM QUALIFICATIONS

  • Hands-on experience with electronics, networking, complex instrumentation, military service, or medical devices experience preferred.
  • Strong troubleshooting skills across mechanical, electrical, software, network, and instrumentation issues.
  • Experience with software installation, network integration, and Microsoft Office applications.
  • Ability to interpret technical documents, schematics, service procedures, and work instructions.
  • Clear written, verbal, and customer-facing communication skills.
  • Effective time management, adaptability, teamwork, and ability to perform under pressure.

PHYSICAL/TRAVEL REQUIREMENTS

  • Valid driver’s license.
  • Up to 70% travel (Domestic travel and overnight trips which may last several days, potential for international travel).
  • Ability to lift/lower/carry/push/pull 1-50lbs frequently and 50-100lbs occasionally.
  • Manual dexterity of arms, hands, and shoulders to push/pull/grasp equipment/tools.
  • Ability to work in tight spaces.

BENEFITS

At Optos, we offer a highly competitive compensation and benefits package.

  • Participation in the Field Service Incentive plan.
  • The base salary range for this position is $60,000 - $65,000.

EQUAL OPPORTUNITIES EMPLOYER

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.

If you feel you have the necessary skills and experience and want to join a great team, please click on the Apply button!

Optos

About Optos

When a five-year-old boy was blinded after a regular eye exam failed to spot a retinal detachment, his father made it his life’s work to help eye care professionals by revolutionising retinal imaging. Optos was founded by Douglas Anderson with the goal to make a patient-friendly device to capture a digital ultra-widefield image of the retina. Today, millions of patients around the world have benefited from optomap® retinal imaging. You will find optomap systems in many independent High Street optometrists, as well as eye clinics at Great Ormond Street Hospital in London and Harvard Medical Center in Massachusetts.

Our core products produce high resolution optomap images of 82% or 200◦ of the retina, something no other imaging device is capable of in a single comfortable capture. The most recent innovation from Optos integrates ultra-widefield retinal imaging and image-guided Optical Coherence Tomography (OCT). This combined device facilitates the early detection, management and effective treatment of disorders and diseases evidenced in the retina such as retinal detachments and tears, glaucoma, diabetic retinopathy, and age-related macular degeneration. More than 1,000 published and ongoing clinical trials as well as thousands of case studies and testimonials show the long-term value of optomap imaging and OCT in diagnosis, treatment planning, and patient engagement.

As a division of Nikon Co. Ltd, Japan since 2015, Optos is approaching its 30th anniversary and proud to be recognized as a leading provider of devices to eye care professionals to provide a more complete approach to patient care.

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
Dunfermline, GB
Year Founded
1992
Website
optos.com
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