BLM GROUP

Field Service Engineer – Laser Division

BLM GROUP  •  United Kingdom of Great Britain and Northern Ireland (Onsite)  •  3 hours ago
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Job Description

Job Title: Field Service Engineer – Laser Division

Location: Midlands

Role Purpose

The Field Service Engineer will be responsible for the installation, commissioning, servicing, and maintenance of advanced CNC machine tools, including laser tube cutting and flat sheet laser systems.

The role is focused on ensuring both new and existing customers achieve maximum machine uptime, performance, and productivity. You will provide a level of service support that exceeds customer expectations, be recognised by customers as a trusted technical expert, and act as a key link between customers and the factory on technical matters, including product improvement and development. The machines supported are high-value systems, typically ranging from £500k to £2.5 million.

Key Responsibilities

  • Fault-finding, diagnosis, and repair of CNC machine tools
  • Installation, commissioning, and handover of new machines
  • Customer training on machine operation and basic maintenance
  • After-sales and application support
  • Preventative and corrective maintenance activities
  • Providing technical feedback to internal teams and the factory
  • Building strong, professional relationships with customers.

Essential Attributes & Experience

  • Proven experience as a Field Service Engineer supporting CNC machinery
  • Strong technical knowledge of:
  • CNC control systems (Siemens preferred)
  • Electrical and electronic systems
  • Mechanical engineering
  • Hydraulics and pneumatics
  • Minimum HND qualification or time-served engineer status
  • Background in machine tools or metal-forming machinery
  • Excellent customer-facing skills with a strong service mindset
  • Willingness to travel regularly to customer sites in the UK & Ireland
  • Full UK driving licence.

Desirable Attributes & Experience

  • Degree-level engineering qualification
  • Application knowledge of laser cutting or metal processing
  • CAD/CAM understanding
  • Strong communication skills.

Salary & Benefits

  • Salary negotiable depending on experience, with a comprehensive benefits package including:
  • Fully expensed company vehicle
  • Private medical insurance
  • Mobile phone
  • Pension scheme
  • Salary sacrifice options
  • 25 days’ holiday per year plus bank holidays

Job Function: Customer Service

BLM GROUP

About BLM GROUP

BLM GROUP is a global partner for metal processing: whether it's disc cutting or laser cutting, tube bending and forming, or robotic laser welding, we offer our customers cutting-edge solutions for every production environment.

At the core of this wide range of solutions are specialized industrial entities (BLM, Adige, Adige-sys, BGS), each with a high level of expertise and professionalism developed over more than 60 years of dedication and technological innovation.

With over 1,000 employees, BLM GROUP is proud to represent "Made in Italy" around the world, thanks to its international offices and its partnership with Hypertherm.

Worldwide, the selection process is managed directly by the Recruiting team in collaboration with department managers, ensuring a successful outcome for both the Group and the candidates.

The innovative drive behind our products is reflected in the continuous training we offer to all our employees—tailored to individual needs and guided by Group-wide principles. Every company member is encouraged and trained to perform their tasks with a clear understanding of the impact their contribution makes.

We are BLM GROUP: https://youtu.be/EpiQjS1Y2PI

Industry
Manufacturing & Production
Company Size
501-1,000 employees
Headquarters
Cantù, IT
Year Founded
1960
Website
blmgroup.com
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