Job Description

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You will be responsible for field service delivery , ensuring critical customer-facing activities are executed in-line and linked to business performance. The goal is to drive successful outcomes and increase favourable ratings from our customers.

Your Responsibilities:

• Core Support: Service, maintain, and provide technical support for Field Instruments.
• Industry Breadth: Engage with FMCG and process industries like Oil & Gas, Power, and Petro-chemicals.
• Reliability: Develop preventive maintenance plans, conduct Root Cause Analysis (RCA), and resolve long-term instrumentation asset concerns.
• Urgent Care: Attend to emergency technical support requirements for corrective maintenance.
• Consulting: Advise and recommend equipment and designs for process control and data acquisition systems.
• Standards: Ensure complete adherence to internal processes and procedures.
• Reporting: Document activities to maintain and improve the data repertory in our information management systems.

Qualifications:

• 🎓 Education: Bachelor's Degree in Engineering, preferably in Electronics or Mechatronics.
• Experience: 2–3 years of experience in the installation, troubleshooting, and calibration of industrial instrumentation systems.
• Communication: Command of English to effectively communicate with customers and foreign OEMs.
• Leadership: Proven ability to work independently and lead teams of technicians.
• Tech Savvy: Good computer skills and an ability to understand automation technologies.
• Interpersonal Skills: Ability to generate strong and lasting relationships with customers and adapt to our organization's culture.