The Field Service Engineer 2 (FSE 2) is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations. This position requires critical problem-solving skills, both technically and in handling customer situations. The FSE 2 is an experienced professional with well-developed communication skills who has an understanding of industry practices and company policies. As the customer-facing technical resource, the FSE 2 will be required to perform technical work and make decisions at the customer site, which will require prioritization, evaluation , and clear communication with support and guidance from a supervisor and senior-level FSEs.
Experience working with mechanical systems consisting of pneumatic and servo-controlled mechanisms
Experience working directly on software-controlled instruments
Demonstrated experience working in ISO or GMP controlled environments in the life science field
Acquired knowledge of computer networking
Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required.
Understanding of the FSE role and openness to mentoring by senior-level FSEs
Knowledge of procedures to effectively contribute to updates and procedure improvements
Minimum of technical degree or equivalent military experience, bachelor’s degree preferred
2+ years of relevant work experience
Rapid Micro Biosystems is a life sciences technology company providing automation solutions that improve the manufacturing process and enable the fast, safe release of critical healthcare products like biologics, vaccines, cell and gene therapies, and sterile injectables. We are a trusted partner in quality control microbiology automation, helping customers enhance lives and improve patient outcomes.
Our vision is realized through the Growth Direct® System.
The Growth Direct® platform replaces outdated, manual microbiology testing in large pharmaceutical manufacturing operations worldwide. By bringing quality control directly to the manufacturing floor, Growth Direct® enables faster, more accurate results, greater efficiency, and improved compliance with data integrity standards. These benefits help our customers make quicker, more informed decisions and ensure a reliable supply of vital healthcare products.
Our company values guide us in achieving our vision:
• Customer-Driven: We are committed to delivering high-quality products and services.
• Respect: We embrace diversity and foster trust within our teams.
• Grit: We face challenges with determination and find solutions.
• One RMB: We work together as one unified team, driven by a shared purpose.
The company is headquartered in Lexington, Massachusetts, and has U.S. manufacturing in Lowell, Massachusetts, and global locations in Switzerland, Germany, and the Netherlands.
