Job Description

This position is responsible for providing installation, calibration, maintenance, repair, validation, and support services for IVF customers across North America under guidance.

Performs field-based equipment service and installation activities following established procedures. Builds technical competency across supported products and utilizes D365 CRM for service documentation.

Essential Functions & Accountabilities:

• Obtain certifications to install and service assigned IVF equipment
• Perform equipment installations following standard procedures
• Perform routine service, maintenance, calibration, and validation tasks
• Provide basic technical support to customers and sales teams
• Assist in troubleshooting and repair activities
• Maintain accurate paperwork and device history records in D365
• Support workshops and trade shows (setup and teardown)
• Manage travel logistics and expense reporting
• Participate in training and team meetings
• Perform other duties as assigned

Knowledge, Skills and Abilities:

• Basic understanding of medical device service
• Foundational knowledge of microscopy and lab environments
• Ability to follow procedures and work under guidance
• Basic troubleshooting skills (electrical and mechanical)
• Strong organizational and communication skills
• Familiarity with MS Office; CRM exposure preferred
• Passing of background check, which may include verification of prior employment, criminal conviction history, educational and driving records.

Work Environment:

• Lifting of 50 lbs is common
• Contact with household cleaners

Experience:

• Experience in Medical Equipment Field Service or Service and Repair preferred.
• CRM business system operation.

Education:

• Bachelor’s Degree in a related technical discipline or equivalent experience.
• Biomedical Equipment education a plus

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.acquisition@coopersurgical.com.

As an employee of CooperSurgica you'll receive a competitive total compensation plan. Your recruitment team will be able to share more information about any variable pay opportunity and benefit package that accompanies this role. The good faith estimate of the salary range for this role is $59,796 to $79,675. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.