Job Description

Field Support Engineer

Location: Primarily working across London, occasional travel within the UK
Salary: £41,000 base, rising up to £46,425 annually (includes travel time)
Employment Type: Full-time, remote field position

Company Insight:
This expanding company offers specialised services in energy systems and infrastructure for residential heat networks. Known for a strong team spirit, a commitment to service excellence, and high customer satisfaction, we are a growing presence in the industry.
Diversity and inclusivity are at the heart of our workplace. We are committed to creating a supportive, accessible environment that promotes growth and teamwork for all our employees.

As a Field Support Engineer, you will handle the setup, servicing, maintenance, and troubleshooting of complex heating, cooling, and multi-utility metering systems across residential and communal properties. Youll work in active properties and communal spaces, delivering an exceptional level of service and support.

Key Responsibilities:

• Installation & Setup: Deploy and configure payment systems, heating and cooling controls, and metering devices.
• Routine & Responsive Maintenance: Conduct planned maintenance and on-call repairs for systems like Heat Interface Units (HIUs), ventilation systems, and associated infrastructure.
• Technical Troubleshooting: Diagnose and resolve technical issues, coordinating with on-site teams and contractors.
• Customer-Focused Support: Provide responsive support and system knowledge to end-users, ensuring effective usage and satisfaction.
• Record Keeping & Reporting: Use digital tools to document work, manage records, and prepare service reports.

Desired Skills & Qualifications:

• Certification: NVQ Level 2 in plumbing or heating; active CSCS certification
• Mindset: Proactive, problem-solving approach with strong communication skills
• Licence: Full UK driving licence required for daily travel to multiple sites

What We Offer:

• Competitive Salary: Starting at £41,000, up to £46,425 based on skills and experience (includes travel time)
• Overtime: Available, paid at 1.5x standard rate
• Annual Leave: 33 days inclusive of public holidays, with an additional birthday day off and options to purchase extra leave
• Company Vehicle: Personal-use permitted under applicable conditions full driving licence required
• Development Pathways: Training opportunities, with the potential to earn certifications in advanced energy systems
• Pension Scheme: 4% employer-matched contributions
• Employee Support: Confidential assistance programme and access to a wellness platform
• Community Focus: 2 days annually for volunteering with company-supported initiatives
• Engaging Work Culture: Be part of a team-oriented environment with a focus on continuous improvement and collaboration

Values We Live By
Customer-Centric | Ownership | Collaborative Teamwork | Dedication | Respect

This role is ideal for an engineer eager to work in a challenging, service-oriented position where your skills and growth will be fully supported. If this sounds like the right fit, we would love to hear from you.