Job Description

Your mission

The IONITY Operations team is looking to hire a Field Service Engineer (f/m/x) - Germany, to provide diagnostic and technical support during the servicing of our High-Power Charging Stations. This person will be travelling to our HPC sites within a defined region as needed to perform maintenance, troubleshooting and repair issues at our HPC Stations that are already existing; knowledge of, and comfort with these types of facilities is a must. Location: South-West Germany.

Responsibilities:

• Provide technical support in order to minimize system downtime.
• Onsite root cause analysis, service, repair and maintenance actions.
• Ordering and handling of spare parts for our HPC stations.
• Debug systems and perform remote diagnostics on field failures by reviewing data logged.
• Support in developing processes, documentation and diagnostic knowledge for standard service actions.
• Recognize trends and patterns in field failures and feedback to the central team to drive improvements.
• Work with engineering and operation teams to ensure new issues are fully investigated and that countermeasures are in place.

Your profile

• We are seeking a professional, certified electrician with expertise in low voltage systems (up to 1000VAC/1500VDC). Additional certifications in Environmental, Health, and Safety are highly desirable.
• High Voltage Certification is a plus.
• Approximately 2-3 years of professional experience as a Field Service Technician, ideally with similar technical equipment.
• Technical degree in Electrics or a related field.
• Proficient in reading and interpreting mechanical drawings and electrical schematics.
• Skilled in using basic electrical measuring devices, such as multimeters, isolation testers, and RCD test devices.
• Familiarity with common workplace and database software, particularly MS Office.
• Strong organizational and documentation abilities.
• Excellent written and oral communication skills in English and German; additional European languages are a plus.
• Proven ability to work and communicate effectively with external service providers.
• Ability to manage multiple tasks and challenges simultaneously.
• Availability for off-hours calls and work.
• Willingness to travel, sometimes on short notice, with the potential for extended trips.
• Demonstrates a get-it-done mentality in all situations.
• Capable of working independently with minimal supervision.

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