Location: Munich, Germany
Lotus is looking for an experienced Field Service Engineer to provide advanced technical support across our Dealer network in Germany.
As a key technical link between our Dealers and Lotus Head Office, you'll provide hands-on expertise on complex vehicle issues, support challenging repairs and help strengthen technical capability across the network.
You'll combine advanced diagnostics with coaching, technical communication and field insight to improve first-time fix performance, reduce repeat repairs and ensure our customers receive the exceptional service expected from Lotus.
Diagnose and support the resolution of complex and non-routine vehicle faults.
Provide hands-on support for difficult or repeated repairs.
Analyse field data, repair histories and vehicle behaviour to identify root causes.
Work closely with Lotus Head Office Technical Support on new and emerging technical issues.
Guide Dealers on correct repair methods, diagnostics and fault-finding.
Coach and mentor Dealer technicians to improve technical capability and repair quality.
Identify technical competency gaps and provide structured feedback.
Support technical training plans and work with the Lotus Training Academy on development interventions.
Deliver on-site coaching, demonstrations and technical training where required.
Support Dealers with escalated customer cases and communicate technical findings clearly.
Monitor field performance and emerging technical trends.
Support Warranty and Quality teams with vehicle inspections, investigations and technical analysis.
Contribute to the ongoing improvement of Lotus Aftersales technical standards and processes.
Proven experience as a Field Service Engineer, Master Technician, or in an equivalent technical Aftersales position.
Strong diagnostic capability across complex electrical, electronic and mechanical vehicle systems
Excellent fault-finding and problem-solving capability.
Strong communication skills and the ability to explain technical matters clearly.
Coaching and mentoring experience with a passion for developing technical capability.
Ability to work independently and effectively organise and prioritise field activity.
Strong customer focus and commitment to quality, professionalism and service excellence.
Fluent German and English.
You'll help strengthen Dealer technical performance, repair quality and first-time fix rates while reducing technical escalations. Your impact will be measured through stronger Dealer confidence, improved customer satisfaction and effective collaboration with Lotus Head Office.
Join Lotus and play a key role in delivering technical excellence across our German Dealer network.
What we offer:
In addition to a competitive salary, you will have access to the following benefits:
25 days’ holiday plus bank holidays.
Pension scheme access.
Annual bonus - non contractual.
Private Healthcare.
Mobility allowance or car scheme.
Wellness allowance and meal vouchers.
Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT.
Additional Information:
This role will require regular travel, and you must hold a driving license.
Our Company:
Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world’s first all-electric hyper-SUV, and in 2023 Emeya, our fully-electric Hyper-GT.
As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them.
We're not just a car company; we're a diverse mix of talent from all walks of life. At Lotus, we firmly believe that diversity and inclusion are not just buzzwords but essential pillars of a thriving and successful organization. We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments during the interview process. If you require any special assistance or adjustments, please let us know in advance so we can ensure a fair and accessible interview experience. Our goal is to create an environment where everyone can thrive.
Do you want to know what Sophisticated, Rebellious and Pioneering mean for Lotus? Come and take a look at our career site and join the incredible adventure:
Lotus is a global performance brand built on solid foundations and a rich heritage. Since the formation of Lotus in 1948, it has been pioneering true automotive innovation, introducing cutting-edge technologies and designs to meet its uncompromising vision of how a car should look, perform and feel. Lotus Group is made up of a high-performance sports car business, Lotus Cars, and an all-electric luxury mobility provider, Lotus Technology. Together, we are setting a new standard for automotive excellence.
