Job Description

 Field Service Engineer - FTC

Department: Service - Field Service

Employment Type: Fixed Term Contract

Location: Ireland/Field Based

Reporting To: Service Team Leader Ireland

Key Responsibilities

• Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required.
• Investigates technical issues/warranty failures/ in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions.
• Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications.
• Plans and prioritises workload to achieve business aims and meet customer needs.
• Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine.
• Documents system problems and preventative maintenance in customer site log.
• Gathers and records machine information to monitor performance.
• Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance.
• Make recommendations for improving service, reliability and performance of equipment.
• Escalates difficult technical problems by seeking timely advice or assistance from technical support.
• Establishes preventative maintenance schedules and implements according to company specifications.
• Assigned other job responsibilities within scope of position and to meet business demands

Required Education, Skills, Knowledge & Expertise

• Experience in a similar customer-facing environment working to achieve customer service levels.
• Electro-mechanically and IT competent to a high standard.
• Understands local Health and Safety regulations and works within company guidelines.
• Effectively represents the Company whilst meeting the needs of the business partner; develops partner relationships through trust and performance.
• Is flexible and can prioritise, plan and monitor own activity, performance and progress.
• Possesses first-class customer service and communication skills; written and oral.
• Logical trouble shooting skills and capability to isolate problems at PCB or component level.
• Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings.
• Understanding of AC/DC power distribution and digital/analogue circuitry.
• Must be available for on call (on some weekends).
• Must be able to work autonomously and with minimal supervision.
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication.
• Holder of a Drivers Licence.

Job Benefits

• Company car provided
• 25 days' holiday a year with the opportunity to buy up to five additional days each year
• Competitive Company pension scheme
• Ongoing training and development
• Private medical insurance for all employees
• Life assurance
• Employee assistance programme
• Loyalty awards
• Employee wellbeing events and Mental Health First Aiders
• Free office parking (main offices)