Job Description

Work withcutting edgeAI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some ofworld’smost challenging technical problems in the rapidly growing counter-drone sector.

Our customersoperatein some of the most challenging and high-stakes environments in the world, including militaryorganisations, government agencies, airports, critical infrastructure operators, and law enforcement. Protecting airspace in these settings requires technology that performs under pressure and teams that understandwhat’sat stake. At DroneShield, employees work at the leading edge ofcounter-drone innovation, helping to address real-world security challenges as drone threatscontinue to evolve globally.

With one of the largest listeddefencecompany marketcapitalisationsin Australia, now part of the ASX200 index, DroneShield is experiencing a period of hypergrowth. Revenue has surged from A$57 million in 2024 to A$217 million in 2025,representinggrowth of more than 400% year-on-year, with record profitability and cashflow. The total addressable global market forcounter-drone is assessed at approximately$100 billion, andis currently at the nascent stage with much of the growth still tocome, with DroneShield well positioned as a global market leader, and the only public listed pure-play business in this sector.

Thecompany has grown from 11 employees in 2017 to over 450 staff globallytoday, andis on track to reach around 550 by the end of2026. This expansion includes investment of over A$50 million annually in R&D, a global pipeline exceeding A$2.5 billion, andcontinuous scaling of production capacity to meet accelerating demand.

DroneShield’sEuropean operations are anchored in Amsterdam, serving as a strategic hub supporting customers across the EU and broaderregion. The Amsterdam office plays a key role in strengthening regional partnerships, supporting customer engagements, and advancingDroneShield’spresence across Europeandefence, security, and critical infrastructure markets. As demand forcounter-drone capabilitiescontinues to grow across Europe, the office supportslocalisedengagement whilecontributing to thecompany’s broader global strategy.

About the role

DroneShield is expanding in response to increased customer traction around the globe. As part of this growth, we are seeking a Field Service Engineer (FSE) to join the European Operations Team.

The position will report primarily to the EU Operations Manager and will work closely with the EU Sales Team, Operations Team and Engineering Teams. This role will suit someone with excellent attention to detail and a passion for technology who wants to develop their career in a fast-moving ASX listed defence technology company.

This role will focus exclusively on customer-facing field engineering support, ensuring successful deployment, integration, and sustainment of DroneShield’s systems across Europe.

Responsibilities, Duties and Expectations

• Collaborate with the EU Sales and Australian Delivery teams to provide technical support during customer engagements, system architecture reviews, and solution scoping.
• Plan, manage, and execute the installation and integration of multi-product C-UAS systems in the field.
• Serve as the primary technical interface for customers, handling system diagnostics, troubleshooting, software upgrades, and maintenance.
• Perform validation testing of new hardware and software releases, reporting feedback to Engineering.
• Deliver operator and maintainer training for end-users.
• Capture, document, and escalate field feedback to inform product improvements.
• Maintain strong relationships with internal stakeholders and external customers across a diverse range of technical and cultural backgrounds.
• Provide remote and on-the-ground technical support to customers
• Conduct engineering investigation and analysis to resolve technical issues with limited support 
• Develop and maintain documentation of DroneShield systems and processes to ensure continual improvements over time
• Establish and maintain close relationships with internal and external stakeholders and customers. Develop strong, reliable channels of communication with end customers from a range of technical and cultural backgrounds
• Keep yourself up to date with the latest technologies, tools and methods to be effective in your role.

Qualifications, Experience and Skills

• Engineering or similar (quantitative) university degree is highly regarded
• Experience in a Field Service Engineering role, providing technical support directly to customers and managing projects with engineering teams
• Experience in networking devices (essential)
• Proficient with Linux operating system (essential)
• Experience in testing of complex systems
• Experience with telecommunications, radio frequency, and/or electronic warfare is highly regarded
• Knowledge from a range of engineering fields and history collaborating with stakeholders and subject matter experts from a variety of backgrounds
• Existing NATO Security Clearance is preferred but not essential

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.

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