Job Description

Work Flexibility: Field-based

Why Join Us?

At Stryker, we are committed to improving patient outcomes through innovative medical technologies. We are currently looking for a motivated and customer-focused Field Service Engineer to join our Technical Services team, supporting customers across Central-Northern Italy.

This is an excellent opportunity for an engineer who enjoys combining hands-on technical work with customer interaction, thrives in an autonomous field-based role, and is passionate about delivering outstanding service in a fast-paced healthcare environment.

The Role

As a Field Service Engineer, you will be responsible for the installation, maintenance, repair, and technical support of a broad portfolio of Stryker medical technologies, ensuring our customers receive timely and high-quality service.

A key aspect of this position is the ability to independently plan and manage your service schedule across your territory. You will take full ownership of organizing customer visits, balancing preventive maintenance, repairs, installations, and administrative activities while adapting to customer needs and priorities.

The territory covers mainly, but not exclusively, Tuscany, Emilia-Romagna, and Sardinia, with regular travel throughout the region. It will be also required to participate in international training abroad, when needed. Candidates based in Florence (preferred) or Bologna are strongly encouraged to apply.

Portfolio:

Endoscopy: https://www.stryker.com/us/en/endoscopy.html

Orthopaedic Instruments: https://www.stryker.com/it/en/orthopaedic-instruments.html

Neptune 3 SafeAir: https://surgicaltechnologies-eu.stryker.com/neptune-3-safeair-it

Key Responsibilities:

Service Responsibilities

• Perform preventive maintenance, repairs, inspections, and calibration of Stryker electronic and mechanical equipment.

• Install new systems and support software and hardware upgrades.

• Deliver technical training to internal teams and customers where required.

• Ensure all work is carried out in compliance with Stryker quality standards and regulatory requirements.

Planning & Administration

• Independently plan and manage your annual service schedule across your assigned territory.

• Coordinate customer visits efficiently while accommodating operational priorities and customer availability.

• Complete accurate service documentation and maintain traceability using internal reporting tools.

• Manage administrative tasks related to field activities, including reporting and service documentation.

Customer Support

• Build strong professional relationships with hospital staff and key stakeholders.

• Provide technical support to customers, Product Managers, and the Sales team.

• Escalate technical issues appropriately and ensure timely follow-up on customer requests.

• Deliver an excellent customer experience through professional, responsive, and solution-oriented communication.

What We Are Looking For

Education

Bachelor’s degree or technical qualification in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or a related technical field.

Experience

• 1–3 years of experience as a Field Service Engineer or in a similar technical service role.

• Experience servicing medical devices or other complex technical equipment is highly valued.

• Experience working in hospital environments is considered an advantage.

Skills & Competencies

We are looking for someone who is:

• Technically curious with strong troubleshooting skills.

• Highly organised and able to independently manage a complex service schedule.

• Assertive, proactive, and comfortable making decisions autonomously.

• Customer-oriented with excellent communication and interpersonal skills.

• Flexible and able to adapt to customer needs, including early morning or evening appointments when required.

• Comfortable balancing field work with administrative responsibilities.

• A collaborative team player who enjoys building long-term customer relationships.

Languages

• Fluent Italian.

• English at B2 level or above, with the ability to participate in international training and communicate confidently with global colleagues.

Other Requirements

• Valid driving licence.

• Willingness to travel extensively across Tuscany, Emilia-Romagna, and Sardinia, including extended stays in Sardinia when required as well as other close regions.

• Willingness to travel abroad for international training when required.

What We Offer

• Permanent employment contract.

• Competitive salary package.

• Company car for business and personal use.

• Fuel card.

• Corporate credit card for business travel expenses.

• iPhone and laptop.

• Structured onboarding program.

• Ongoing technical training, including opportunities for international training.

• Career development opportunities within a global leader in medical technology.

Travel Requirements

This is a field-based position requiring travels mainly, but not exclusively, Tuscany, Emilia-Romagna, and Sardinia, with regular travel throughout the regions. It will be also required to participate in international training abroad, when needed.The role includes regular customer visits to hospitals and healthcare facilities, with extended periods in Sardinia as business needs require.

Location

Preferred location: Florence (ideal) or Bologna

Italy Pay Range:

Italy: €32,000 – €38,000 EUR Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process, and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role is eligible for commission and/or bonus, along with Stryker ’s comprehensive benefits package.

If you ’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.

Travel Percentage: 90%