Job Description
Field Service Engineer
Nice to meet you - we are Kornit Digital!
A leading-edge global company that develops, manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries.
Click to learn more > www.kornit.com
Positions:
Location: Brisbane, Australia
Role & Responsibilities
- Overall, provide excellent technical support to Kornit’s customers and partners
- Responsible for installation maintenance, troubleshooting, repairs & upgrade of a range of Kornit equipment
- Responsible for hardware and operation training; and documentation, working closely with clients and internal teams to deliver high-quality service and minimize equipment downtime
- Ensure and support company to reach quality targets
- Establish and maintain effective relationships with current and potential customers, respond to enquiry and complaint, and keep abreast of market conditions and future developments
- Update service status in service management system and service priority management
- Support the Kornit Marketing, Sales and application Teams
Requirements
The ideal candidates:
- An industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing is preferred, or equivalent degree/diploma
- 3+ years working experience as field service engineer or equivalent education
- Good in Engineering fundamentals; relevant experience in troubleshooting either mechanical or electrical equipment
- Strong understanding / knowledge of mechanical assembly and electrical wiring
- Experience with digital printing machinery, a plus
- Color theory, Work Flow & RIP knowledge – an advantage
- A positive attitude with a strong customer service mindset
Physical Requirements:
- Able to perform frequent bending, kneeling, and standing, and work in confined spaces
- Ability to work under pressure
- Ability to lift up to 20 Kg., on a regular basis
- Ability to distinguish between the full range of colours in the colour spectrum
Travel:
- Ability and willingness to travel aboard
- Must be able to drive without restrictions and possess a valid Driver’s License
- Must be able to obtain a valid passport for travel
Come and join Kornit to make a difference in fashion industry!
