Job Description

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Field Service Engineer

Location: Field based – covering Aberdeen and surrounding areas

Job type: Full Time, Permanent

Schedule: Monday to Friday, 39 hrs per week

Benefits

OEM Training, appreciation, job satisfaction, job security, company van, fuel card, optional personal use, uniform, tools, paid from door to door, local patch, occasional overtime due to business demands, holiday buy and sell scheme, electric/hybrid vehicle salary sacrifice scheme, cycle to work scheme, discounted gym membership, access to perks app, health benefits and more…

Arjo offer a supportive, family - feel environment for you to join as a Field Service Engineer. You will be appreciated and valued as a key member of the local Service team and will be looked after with the opportunity to benefit from a great work-life balance on a Monday - Friday role. Enjoy long term stability in the medical industry, with full manufacturer training to perform at your best.

Key Responsibilities:

• Follow service itinerary and procedures, optimising time and minimising costs.
• Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including Health and Safety, COSHH and safe working procedures, reporting any incidents.
• Undertake fault diagnosis, rectification and maintenance on electrical/mechanical equipment.
• Understand and work towards Key Point Indicators.
• Complete and submit all relevant documentation accurately on a hand held device and within agreed timescales to meet Service Level Agreements.
• Liaising with the customer, once work is allocated giving notice of visit with an agreed date and time.
• Request necessary materials for work completion.
• Ensure work area is clean and documentation is completed post-service.
• Provide feedback and contribute ideas for product and service improvement.
• Maintain all tools, spares and equipment within his/her care in a safe working condition highlighting anything unsafe to the Regional Service Manager immediately.
• Support other Service Engineers within the team when required.
• Follow infection prevention and control policies to protect patients, staff and visitors from health-care associated infections.
• Ensure compliance with Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) and agreed Service Contracts with regards to Provision and Use of Work Equipment Regulations (PUWER) 1998. Ensures that all materials and equipment are used safely, securely and economically.
• Following induction and departmental training maintaining a working knowledge of policies, procedures and work instructions ensuring they are implemented at all times.

Qualifications:

• City and Guilds/NTEC/ONC or similar qualifications in mechanical/electrical engineering (desirable)
• Experience in mechanical/electrical engineering (essential)
• Familiarity with ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007 (desirable)

The skills you will need

• Ideally, you will have previous experience working in a similar role and be able to demonstrate the following skills:
• Motivated and passionate about your work
• Strong problem-solving skills and resourcefulness.
• Have an understanding of electrical or mechanical engineering
• Good communication skills
• The ability to work to deadlines
• Good time management
• A knowledge of the principles of Health and Safety
• Basic IT skills and the ability to work with an iPad and iPhone

Your personality, enthusiasm, energy and positivity are essential for us to build long-term relationships with our Service customers and ultimately play a key role in driving the business forward.

Please note:

• Due to the nature of this role a PVG (Protecting Vulnerable Groups) will be required (at the company’s cost)
• You will be required to participate on an out of hours rota (if applicable to area)
• Overtime may be required during peak times
• Applicants must live within a reasonable distance to the area covered
• A full manual driving licence is required, as you will be required to drive a manual company van

What we will offer in return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognise and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work in 2025 and 2026, reflecting our commitment to creating a positive and rewarding workplace for all.

Please be aware that by applying for this role, you are giving Arjo permission to store your information.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com