Support active customer sites with the objective to achieve the highest level of system availability and stability as possible.
Occasionally perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer.
When a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer’s location.
Create detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques.
Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems.
Occasionally support the customer during the ramp-up period of a project.
This role may require working outside standard business hours, including late nights or weekends, to accommodate customer needs and ensure system availability.
Travel to project sites, sometimes for about a week in one trip. Total travel estimate is 30-40%
Support active customer sites with the objective to achieve the highest level of system availability and stability as possible.
Occasionally perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer.
When a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer’s location.
Create detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques.
Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems.
Occasionally support the customer during the ramp-up period of a project.
This role may require working outside standard business hours, including late nights or weekends, to accommodate customer needs and ensure system availability.
Travel to project sites, sometimes for about a week in one trip. Total travel estimate is 30-40%
Kardex is a leading global partner for intralogistics solutions in an attractive and growing market.
The Group offers premium automated products, standardized systems, and life cycle services that guarantee high availability and low total cost of ownership. Kardex provides an intelligent entry into automation with its dynamic storage and retrieval systems, offers integrated material handling systems, small parts storage systems, and automated high-bay warehouses, and acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions.
The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
