Job Description

Job Title

Field Service Engineer

Job Description

Field Service Engineer

Supporting technical needs of Philips, providing installation, maintenance, and FCO implementation of equipment in multi modalities, maximizing customer satisfaction.

Your role:

• The Field Service Engineer is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
• Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled, and with prepared action plans from the customer care center.
• Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
• Solutions are provided by using remote/onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status. Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before the onsite visit.
• As a Field Service engineer you will be working as a team member of Customer Service delivery team in Portugal and reporting to Area Service Delivery Manager.
• You will have an opportunity to develop your technical skills in a multinational set up while working in a hybrid model.

You're the right fit if you have:

• Degree in Biomedical or Electrotechnical engineering
• Preferably hands-on technical experience with Medical Devices (Xray / IGT / CT Scanners / Magnetic Resonance or others)
• Customer first attitude, works collaboratively, autonomy, proactive and taking ownership.
• Ability to express sympathy, empathy and patience, clear and effective communication.
• Technical knowledge and engineering fundamentals (experience is a plus) Good computer, PC and internet skills.
• Language: Portuguese and fluent in English (Spanish is a plus)
• Available to travel.

Compensation & benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is € 26,065.00 –€ 43,441.66. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.

This role is eligible for short-term incentive, with your rewards linked to both individual performance and company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision. Benefits include flexible/hybrid working, paid time-off, health and wellbeing benefits, diversity & inclusion initiatives and learning and development opportunities.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.

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