Ampd Energy

Field Service Engineer

Ampd Energy  •  Jakarta, ID (Onsite)  •  2 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

About Ampd Energy

Ampd Energy is transforming how cities build - cleaner, smarter, and more sustainably. We are trailblazers in making the construction industry emission-free. Our products are advanced, compact, and connected battery energy storage system (BESS) designed to replace the dirty, noisy, and hazardous diesel generators that power construction sites around the world. By combining connected hardware with advanced software and AI, we reduce emissions, noise, and operational complexity.

We envision an emission-free future across all industries. Our mission is to develop robust, versatile, and easy-to-use products that deliver clean energy - empowering businesses and people to achieve more. We're seeking individuals who bring entrepreneurial drive, adaptability, and enthusiasm, and who thrive in an environment of continuous learning and evolution.

About the Position:
Ampd Energy is seeking a field engineer/technician to provide technical support and repair services for our suite of BESS products. These are units that provide power to sites like construction, mining, or entertainment spaces while being charged with a much smaller generator/utility input than otherwise would be used. You will be working under the service department and be based remotely in Jakarta, Indonesia. This position will report to our Service Engineering Manager (based in Hong Kong)

This is a very hands-on role and will require a degree of flexibility to travel to customer sites around Indonesia when needed, and occasionally during out-of-office hours on weekdays and weekends. On a typical day you can be found examining BESS issues remotely, diagnosing solutions, speaking with clients on what next steps to take to resolve their issues, working with internal teams on engineering problems, document troubleshooting guides for other technicians to use, issue tickets to create a log of issues, and work with supply chain to organise and maintain spare parts inventory in your region.

Good customer communication skills are required to help them solve customer issues remotely. And, in some cases, fly out to site to resolve more difficult issues in person. You will also help find, organise, train, and delegate contractors that are closer to remote sites.


There is a large career growth opportunity at Ampd as we expand to more areas in Indonesia, as well as the rest of Southeast Asia

Job Duties:

  • Support - Provide remote and sometimes local expert technical support to customers, solving challenges and ensuring seamless product performance.
  • Deploy - Install and commission products on customer sites
  • Train - Teach our distributors and contractors how to service and use our products
  • Troubleshoot - Be an excellent problem solver to diagnose and root cause issues.
  • Document - Create/write up test reports, service reports, new knowledge base articles, and ticketing to organise issues.
  • Analyze - Help collect and analyse data regarding the product reliability, usability, and performance.
  • Grow - Provide invaluable feedback to our engineering and sales team to improve our future products.

Skills Required:

  • Trained as an electrical technician and/or electrician, preferably with renewable energy systems
  • An industry relevant experience working physically around high-power equipment
  • Proficiency in troubleshooting electrical systems and diagnosing faults
  • Ability to read and understand electrical drawings and manuals
  • Able to work effectively both independently and as part of a team
  • Good command of written and spoken English, especially in front of customers
  • A plus to have unrestricted/restricted electrical license
Ampd Energy offers competitive benefits, strong opportunities for professional growth, and a collaborative, multinational work environment.

All information provided will be treated in strict confidence and used solely for recruitment purposes.

Ampd Energy is an equal-opportunity employer. All candidates will be assessed on merit without regard to age, race, gender, sexual orientation, religion, nationality, marital status, political affiliation, or any other factor protected by law.
Ampd Energy

About Ampd Energy

At Ampd, we've created the world’s first energy storage system (ESS) for challenging environments.

We're bringing cleaner, quieter power to the most demanding work sites, transforming the construction industry into a more sustainable future for all.

Our focus is on driving the energy transition, using state-of-the-art battery energy storage technologies, connectivity and data science to electrify, connect and optimize the industrial and construction sectors.

We’ve developed the Ampd Enertainer™, an advanced and compact energy storage system (ESS) to replace the dirty, noisy and hazardous diesel generators that power the world’s construction.

Know when, where and how your clean, quiet power is used. Get connected!

Industry
Energy & Utilities
Company Size
51-200 employees
Headquarters
Singapore, SG
Year Founded
2014
Social Media