Field Service Engineer
Siamo alla ricerca di un Field Service Engineer da inserire nel nostro Team Service in Italia. In questo ruolo, assicurerai le prestazioni ottimali dei sistemi Vanderlande presso i siti dei nostri clienti, fornendo un servizio tecnico di alta qualità, professionalità ed un'esperienza cliente eccezionale.
Farai parte di un'organizzazione di servizi in rapida crescita che supporta sistemi logistici automatizzati nei settori parcel (pacchi), aeroportuale e magazzini automatizzati.
Responsabilità:
Manutenzione preventiva e correttiva in sito.
Supervisione e assistenza tecnica alla produzione del cliente.
Redazione di report giornalieri di manutenzione.
Troubleshooting e identificazione di criticità che potrebbero causare fermi impianto.
Gestione delle richieste di intervento da parte del cliente.
Gestione dei ricambi in sito.
Segnalazione di anomalie e "open points" al Team Leader.
Collaborazione per mantenere un'adeguata pulizia tecnica dell'impianto.
Trasferte presso i siti dei clienti in base alle esigenze aziendali.
Reperibilità.
Requisiti Richiesti:
Diploma o Laurea ad indirizzo tecnico in Elettronica, Meccanica, Meccatronica, Automazione o discipline affini.
Forti capacità di troubleshooting elettromeccanico.
Capacità di leggere e interpretare disegni tecnici e documentazione.
Elevata autonomia, capacità comunicative e approccio orientato al cliente.
Qualifiche Preferenziali:
Esperienza nell'automazione logistica, manutenzione industriale o settori correlati.
Familiarità con strumenti diagnostici, concetti base di PLC e software per la documentazione di servizio.
Condizioni di Lavoro:
Ruolo basato presso i siti dei clienti, con trasferte nelle regioni assegnate.
Orario di lavoro flessibile a seconda delle richieste del sistema, delle finestre di manutenzione o delle emergenze.
È richiesta la stretta osservanza delle politiche di sicurezza di Vanderlande e del cliente.
Reporting Line:
Il ruolo riporta al Service Operations Manager e, in sua assenza, al Service Manager
English
We are looking for a Field Service Engineer to join our Service Team in Italy. In this role, you will ensure the optimal performance of Vanderlande systems at our customers’ sites, providing high‑quality technical service, professionalism, and exceptional customer experience.
You will be part of a fast‑growing service organization supporting automated logistics systems in parcel, airport, and warehouse environments.
Responsibilities:
- Preventive and corrective maintenance on-site.
- Supervision and technical assistance for the customer's production.
- Preparation of daily maintenance reports.
- Troubleshooting and identification of critical issues that could cause system downtime.
- Management of service requests from the customer.
- On-site spare parts management.
- Reporting of anomalies and open points to the Team Leader.
- Collaboration to maintain adequate technical cleanliness of the system.
- Travel to customer sites based on company requirements.
- On-call duty (Reperibilità).
Required Qualifications
- Technical diploma/degree in Electronics, Mechanics, Mechatronics, Automation, or related disciplines.
- Strong electromechanical troubleshooting capabilities.
Ability to read and interpret technical drawings and documentation.
- Strong autonomy, communication ability, and customer‑centric approach.
Preferred Qualifications
- Experience in logistics automation, industrial maintenance, or related environments.
- Familiarity with diagnostic tools, basic PLC concepts, and service documentation software.
Work Conditions
- Customer‑site‑based role, with travel across assigned regions.
- Flexible working hours depending on system demands, maintenance windows, or emergencies.
- Strict adherence to Vanderlande and customer safety policies required.
Reporting Line
Reports to the Service Operations Manager, and in their absence, to the Service Manager.
Site Location
Fiano Romano
Vanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements.
Established in 1949, Vanderlande has more than 11,000 employees and a turnover of 2.3 billion euros.
Toyota Industries Corporation (TICO) acquired Vanderlande in 2017 to cement its global leading position within material handling. It aims to achieve this by increasing its presence in all integrated and automated projects, and capitalising on the synergies between the organisations and the added value they offer to the market.
TICO therefore launched the Toyota Automated Logistics Group (TALG), which consists of Toyota L&F, Bastian Solutions, Vanderlande and viastore. TALG is a global partner for integrated logistic process automation, with its group companies collaborating under the guiding principle: for every challenge, a reliable solution.
In May 2025, Vanderlande completed the acquisition of Siemens Logistics' operations outside the USA and in doing so welcomed more than 2,000 new employees. The acquisition supports the company’s strategic ambition to accelerate its growth in automated logistics, particularly strengthening its capacity to deliver baggage, cargo and digital airport solutions.
