Job Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

• This job may include any aspect of field supp ort, and is not limited to system hardware and s oftware, PCs, and networking/wi reless netw orking. Installs and upgrades a wide range of complex and advanced c ompany products acc ording to technical documentati on and company guidelines t o ensure that customer’s equipment operates efficiently.
• Provides highly visible cust omer supp ort through the perf ormance of on-site support of pr ot on therapy equipment and ancillary
  de vices, as well as overseeing any necessary diagn oses, tr oublesho oting, service, upgrades, repair, installation and c ommissi oning of

complex equipment and systems.

• Checks out and approves operati onal quality of system equipment.
• Instructs customers in the operati on - and if the site has customer technical personnel on site the customer service team in the

maintenance of the system.

• Serves as company liais on with customer on administrative and technical matters for assigned proj ects. Interprets customers’ needs

and clarifies if the responsibility for pr oblem resolution falls t o 2nd level supp ort or GFO management.

• Dem onstrates to customer equipment operati on and specification acc ording to Customer Acceptance Procedure and Custom er

Technical Bulletins, as required

• Understanding of the clinical routines t o be able t o pr ofessi onally w ork with the customer to supp ort patient treatmen t
• May co ordinate and review the activities of a small group of Installati on Representatives and Subc on tract ors.
• W orks in cooperati on with other expert company resources, required t o assist in perf orming the installation, upgrade and

tr oubleshooting activities as well as service activities.

• W orks within a compact team of site engineers, m onitoring all aspects of the prot on therapy system.
• Fulfills special client's requirements when in place, f ollowing company’s procedures and politics.
• Perf orms maintenance of the system in acc ordance with Preventive Maintenance Plan and Maintenance Instructi ons
• Perf orms necessary upgrades of the system in acc ordance with Service Technical Bulletins, as needed.
• Proactively m onitors c ondition of the system and escalates t o site management and/or 2nd level supp ort if abnormal operati on/trends

• are identified.

• Provides filed service rep orts ab out executed tasks in Unity system, using defined company standards
• Follows all applicable c ompany instructi ons, requirements and policies
• Follows both company and local safety policies
• Maintain device hist ory rec ords regarding operating characteristics, design factors, technical performance, and de vel opment of pr oducts

• t o improve installati on efficiency.

• Perf orms parts invent ory and ordering f or assigned installation, including replenishing spare parts kit, sh ort shipment and return

• c onsigned parts appropriately and in a timely manner per procedure as necessary f or each install.

• During Installati ons and Upgrade activities: C onduct the Acceptance Conditi ons testing, to ensure that all installation cond iti ons will be

• met acc ording t o schedule and that customers can sign the Acceptance Letters.

• Perf orm other duties as assigned by site general manager or FSE lead
• W orks on assignments that are m oderately difficult, requiring judgment in resolving issues or in making recommendati ons
• Take lead r ole when w orking with newer and less experienced colleagues, shares knowledge

Typi cal Edu cation and Experience

• Knowledge of and s ound profes si onal experience with electr onic, mechatronic and electr o-mechanical engineering, testing equipment

• used f or verification, check out, and calibration of electr onic and/ or mechanical equipment.

• Capable t o w ork on assignments that are moderate difficult, res olving issues or making recommendati ons.
• Requires minimum t o no supervisi on in daily duties.
• N ormally receives little instructi on on day to- day w ork, general instructions on newly introduced assignments
• Knowledge of and s ound professi onal technical experience with micr o-computersPC based systems
• Customer f ocused attitude
• Articulate and skilled in interpersonal c ommunicati on
• Fluency in English, b oth written and spoken
• Proficient in utilizing business to ols such as Microsoft Office Applications
• Has completed full Varian internal technical training basic pr ogram.
• Obtains and c ompletes Varian’s training plan specific t o assigned resp onsibility.
• Has substantial understanding of the j ob and applies knowledge and skills to c omplete a wide range of tasks

• Experience with SA P or equivalent ERP and PDM products and productivity s oftware
• Experience in servicing or manufacturing of medical de vices with conforming of ISO13485 standar d
• Kn owledge of l ocal language
• May be required t o specialize in specific technical areas and have a s olid level of cros s-functional and overall system knowledge.
• Establish and maintain a netw ork to 2nd level Supp ort Team

Spe cial Job Requirements

• Unless prohibited by law, the p ositi on must meet all Vendor Credentialing requirements necessary t o have full client access and must

c ontinue to meet those requirements during Varian employment in this position.

• Perf orm emergency on-site service interventions when required, t o pr ovide the highest level of customer satisfacti on
• Perf orm duties within a rotating three-shift system including holidays/weekend s as required
• Willingness t o w ork flexible hours including beyond standard work week hours.
• W orks in radiati on-contr olled area
• Occupational exp osure to radiation and other occupational hazards pertaining to the insta llati on and maintenance of the Prot on

Therapy Syste m 

• Ability t o access and w ork within c onfined spaces and heights.
• Standing, sitting, or stooping for extended periods of time.
• Expected t o be able t o travel approximately 25%, including international, dependent on assigned locati on.

Who we are We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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