Blue Bird Corporation

Field Service Engineer

Blue Bird Corporation  •  United States (Remote)  •  11 hours ago
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Job Description

About Blue Bird Corporation

Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird’s complete product and service portfolio, visit www.blue-bird.com

Reporting to the Field Service Engineering Supervisor this role is responsible for providing support to the FSR by providing solutions to issues that are above & beyond the FSRs technical abilities. The Field Service Engineer will launch, manage & complete PLM design & release projects that resolves field service failures and drives product improvement change in current and future builds. The FSE is the primary provider of engineering level factory support on Field Service technical issues as presented by the Field Service Representative (FSR) team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Build strong, trusting relationships with the Field Service Representative team
  • Troubleshoot and resolve difficult technical problems; ensure compliance to all appropriate level of specifications
  • Stay abreast of new products & features in order to provide trouble shooting & repair instruction to the FSR team and dealers
  • Stay abreast of new products & features in order to advise the Technical Publications & Training Content teams of required technical publication & training updates
  • Provide the Technical Publications & Training Content teams the technical input needed to complete technical publication & training updates
  • Complete field campaign instructions, troubleshooting guidelines and manuals
  • Assist other Field Service Engineers when needed
  • Perform other assigned tasks

KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS

  • Engineering level chassis, body, electrical and/or powertrain technical knowledge
  • Experience in CAN communication and/or J1939 protocol
  • Excellent communication and customer relation skills
  • Rational decision making and problem-solving ability
  • Detail oriented with a high degree of accuracy
  • Proven track record of working independently, following-through and solving problems quickly
  • Proven track record of working together as a team working collaboratively to solve problems
  • Availability for travel depending on customer needs
  • Derive and execute creative diagnostic strategies when published T/S is exhausted
  • Proficient with common medium/heavy duty tooling such as Allison Doc, Cummins InSite, Bendix A-com, IDS, Etc.
  • Fluent with advanced level tooling such as PICO scope and
  • Familiarity with commercial CAN analysis platforms such as PEAK or Vector
  • Experienced in Root Cause Analysis processes & program
  • Commercial Class B driver’s license
  • Proficient in Microsoft Office Suite

BASIC EDUCATION AND EXPERIENCE REQUIRED

  • Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management (preferred but not required)
  • 5+ years of automotive manufacturer (OEM) engineering level technical service support
  • 8+ years school bus or 10+ years medium duty truck experience

WE VALUE

  • Ability to anticipate and understand customer needs and provide guidance
  • Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
  • Strong project management skills. Exposure to difficult or complex projects a plus.
  • Ability to influence stakeholders
  • Effective communication and ability to communicate complex details in a clear manner.
  • Flexible workspaces and work hours that help you unleash the best you.
  • Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

INCLUDES

  • Continued Professional Development
  • Benefits including medical, dental and eye insurance, 14 paid holidays, vacation time and 401k with match

*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.

All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

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Blue Bird Corporation

About Blue Bird Corporation

About Us

Blue Bird offers a complete line of Type A, C and D school buses in a variety of options and configurations. Since 1927, Blue Bird Corporation has continued to set industry standards with its innovative design and manufacturing capabilities. Additionally, Blue Bird provides comprehensive financial solutions through Blue Bird Capital Services. Today, Blue Bird has more than 1,600 employees, Georgia-based manufacturing facilities and an extensive network of Dealers and Parts & Service facilities throughout North America. Its global presence can be seen in more than 60 countries through sales into Africa, Asia, the Caribbean, Latin America, Europe and the Middle East.

Our Promise

We are singularly focused on building and selling school buses that customers want and value. The safety of schoolchildren is at the center of all that we do and we will strive every day, just as we have since our beginning in 1927, to provide an unparalleled and affordable product in terms of safety, quality, durability, and serviceability. We will be easy to do business with, responsive to our customers'​ wants and needs, and provide prompt after-sale support in parts and service through a professional, high-qualified distribution network. Customer satisfaction is our top priority.

What We Stand For

We come to work every day with one common goal, to design, build, sell and service the world's finest school bus. That's what we do - no distractions, no competing priorities. We are heirs to a rich legacy, one of listening to our customers, embracing their needs, and delivering innovations that lead the market.

We commit ourselves to four driving priorities - safety, quality, durability, and serviceability. We embody the interests of every child that rides us, every driver that drives us, every service technician that services us and every district that buys us. More than a business, this work is our heritage, and we have been at it since 1927 - that's purpose driven.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Macon, Georgia
Year Founded
1927
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