Overall purpose of job:

• Providingtechnicalassistanceand quality service to customerswhile ensuringcompliance guidelines are followed.

• Ability toassistthe service manager with daily running of the service center, providing effective technical support and understanding customer needs, with administration responsibilities andlogisticsmanagement.

Essential duties and responsibilities:

• Attend service calls independently, effectively and on time by recognizing customers’ needs and adding value to gaincustomersloyalty.

• Perform in-field service activities such as installations, periodic maintenance,upgradesand repairs.

• Communicate independently in the right manner with internal and external customers.

• Receive / Log service calls and complaints, communicate withdistributorsengineers and proactively respond to their needs.

• Monitor warranty / service contracts and follow up on their expiry.

• Monitor spare parts movement and replenish effectively to ensure excellentafter salestechnical support.

• Maintain installation base for all products supported by TSC.

• Collaboration across franchise and business partners in the region.

• Routine adminworksuch as quotes, orders,invoicing, shipping,communications,and follow-ups.

Special requirements

• Experience inservice contractsand training Field Engineers, Sales Reps and Customers.

Other features of the job:

• Deals with peers, workers, salesrepsand managers.

• Deal with distributors, customers (Hospital), endusersand Biomedical Engineers.

• Language – Arabic and Englishrequired

Job location:

• Dubai, UAE

• Approximately50-70% oftravel may berequired

Essential knowledge and skills:

• Education: University/Bachelor’s Degree in BiomedicalElectricalElectronicEngineering

• Years of experience: Generallyrequires (3+) years related experience