Job Description

As a Field Service Engineer, you’ll perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing Imaging medical equipment in Riyadh. It’s a role that will see you going out on the road to visit customers on site, resolving any issues and providing the kind of exceptional service that will ensure we achieve optimal customer satisfaction. It’s vital work – your expertise will be invaluable when it comes to making sure patients have access to the best possible care.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

K ey Re spons ibi li ti es inc lu de:

• Te chnical Maintains a ll m ode ls s pe cif ic to a mod ality in the ass igned area.
• Ele ctro nicMe chanical T otal syst em level troub le shoo ting on comp lex mu lti -sym ptom pr ob le ms.
• Cus tom er s atisf action D aily interf ace with d octo rs and te chnicians on equ ip me nt s tatus issu es. Acts to ens ure s atisf action to prim ary cus tome rs
• Assists in Acco unt Sa les v is its; hel ps train othe rs whe re ne ce ss ary; i dentify Sa les oppo rtu nities and comm unicate to accou nt team.
• Bus ine ss gro wth Assis ts in the gr ow th and d irection of bus ine ss in his/ her ge ographic area.
• Prod uctiv ity: Res po ns ib le for W arranty and PMS contract cost control.
• Adm inis tration Re sp ons ibly comp letes a ll a dm inis tration tasks on time. Ensu res timely comp letion of F MIs and PMS insp ections do cum entation for a ss igned accou nts.
• Ins tallatio n Pl ays a le ad ing role in comp lex and mu ltifun ctio nal ro oms. S hares best practices. Maintain ef fective qu ality syst ems and p ro grams comp liant with ISO 90 01 s tand ard, accord ing to the GE Se rv ice Qu ality Pol icy St ate me nt
• St ro ng Cus tom er sk ills, dea ls tactfu lly and eff ective ly with d if fe re nces of opinion, inf lu ences rather than d irects.
• Ab ility to do Installatio nPMFMICo rrective of trained pr od ucts.
• S hould be ab le to f ix is sue with eff ective d ocum entatio nto ols us age and with online exp ert sup po rt
• Fo cus on cus tom er im pact and aim to f ix iss ues in 1 st v is it effe ctive ly.
• B as ic cus tom er rel ationship sk ill
• On C all a llo wance per cus tom er contract ne eds.
• C are on mat erial cons um ption and wo rks to ad dre ss ro ot cause i ssue/m inim ize co st with L LF RU usa ge.
• Use a pp licab le d igital to ols that sup po rts prod uctivity initiatives, eg Sm art PM, pr oactive (o nw atch) ale rts.
• Dis cuss with sup port engine ers for a lternate co st-e ffe ctive so lutio ns.
• S how co ns is tent pos itive ap proach to cus tom ers, ensu re cu sto mer has aw arene ss and w ell pe rcep tion of GE high qu ality s erv ice.
• O pen to lea rn and im prove.
• Use a pp licab le d igital p latfo rms ef ficie ntly.
• Ensu re co nnectiv ity of re spo ns ib le sys tem s
• Pe rf orm a ll QA / EHS trainings on time.
• C are on SR qu ality, PM check lis ts.
• Su ppo rt S erv ice S ales wi th contract re ne wals/ o ption & up grade o pportu nitie s hbs - contract conve rs io ns, etc
• Su ppo rt Sa les tea ms wi th new equ ip me nt s ales op po rtu nities / oppo rtunities of EOSL sy stem.
• Su ppo rt Mod ality S ales / Se rv ice S ales tea ms wi th technical inf orm ation as ne eded.

Quali ty Spe cific Goa ls:

• Aw are of and comp ly wi th the GEHC Qu ality Manu al, Qu ality Managem ent S ys tem, Qua lity Manage me nt Po licy, Qu ality Goa ls, and ap plicab le laws and regu lations as they ap ply to this job ty pe/p os ition
• Comp lete all p lanned Qu ality & Comp liance training wit hin the def ined de ad line s
• Ide ntify and re po rt any a nd all cus tom er qu ality or comp liance co ncerns im med iately to the Qu ality O rganization
• Ide ntify and re po rt any p erso nal qu ality or comp liance co ncerns im med iately to the Qu ality O rganizatio n
• Ensu re timely d isp atch clo su re.
• Ensu re comp letion of all f ield m od if ications ins tructio ns (FMI’s) wi thin pre scribed timef rame.
• P articip ate in continuous impr ovem ent ac tiv ities by ide ntif ying and ap prop riately es calating pr oce ss and prod uct qu ality gaps, p rov id ing soluti ons w hen po ss ib le.

Qualifi ca ti onsRe qui re men ts:

• Qu alif ied to Degr ee leve l, B achelo rs de gree Ele ctrical & Ele ctro nics Engine ering or Bio med ical Engine ering
• Te chnical an alytic al sk ills.
• Minim um 2 years F ield S erv ices exp erie nce.
• Comp re hens ive knowled ge of a sp ecif ic mod ality or mu lti -mod alitie s Minim um one com pe te nt mod ality is a p lus (MR I, C T, PETCT, Nuclear, X ray, USG, LCS and Angiogra phy).
• Sought by othe rs f or gu id ance and ad vice.
• Profici ency in Englis h
• High wo rk s tand ards and qu ality.
• P lans and o rganizes work effe ctive ly.
• Re ad ine ss to travel within Tu rkey & a broad f or training & b us iness p urpo se s

De si red Cha rac te ri sti cs

• Ex cel le nt com mu nicatio ns, l is te ning and interp ers onal sk ills.
• Ab ility to w ork in dep end ently w ith m inimum d irectio n
• Initiative and mo tivation

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: Yes