Job Description

RESPONSIBILITIES:

• Coordinate installation and equipment set-up & retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system. Perform acceptance of protocol/buyoff with customer upon installation and set up within the timeframe. Provide equipment operation & basic maintenance training to customer
• Trouble shooting, provide technical solution, analyse on-site machine issue raised by customer
• Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job perform on customer site. Update all technical report accordingly
• Understand customer service process flow (Company ISO), and apply accordingly through daily activity and in-house/ on-site support, in order to fulfil company’s vision and quality policy
• Update the project issue into WebQC and follow up with the factory (Project Manager, Engineering dept and Account Manager) to resolve it within committed date. Review all listed issues through weekly meeting with customer and internal technical staff, manage highlighted issue till closure
• Responsible and follow up on activity for assigned customer. Be the main window to communicate between Cohu and customers on the daily service support (include factory/ engineering support)/ issue on the machine, escalate to superior if not getting any internal support
• Work is to perform with no compromise in quality, both in handling technical topic and communication (both internal and external), do not expose internal confidential communication to customers
• Coordinate the activity with schedule plan, align with customers to meet customer’s timeframe expectation
• Any tasks that may be assigned to you from time to time.

REQUIREMENTS:

• Bachelor’s degree in Micro-mechanics/ Mechanics or equivalent.
• Good knowledge of electronics/ mechanical.
• Strong background of mechanical/ electro-mechanics or equivalent field.
  

• Conduct on-site visits to customer locations for installation, maintenance, and repair of electrical and mechanical systems.
• Troubleshoot and diagnose issues, providing effective solutions and recommendations.
• Perform regular maintenance and inspections to ensure the optimal performance of our products.
• Communicate with customers to understand their needs and provide timely updates on service requests.
• Document all service activities and maintain accurate records for future reference.
• Collaborate with the engineering team to provide feedback on product improvements and enhancements.
• Ensure health and safety standards are met during all field service activities.
• Stay updated with the latest industry trends and technologies to enhance service delivery.
• Provide training and support to customers on the proper use and maintenance of our products.

• A degree or diploma in Electrical/Mechanical Engineering or a related field.
• Minimum 2 years of experience in a field service or maintenance role.
• Strong electrical and mechanical skills with the ability to read and interpret technical drawings.
• Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
• Good communication and interpersonal skills, with the ability to interact effectively with customers.
• Willingness to travel and work on-site as required.
• Valid driving license and ability to operate company vehicles.
• Proficiency in using standard office software and maintenance management systems.
• Ability to work independently and manage time effectively.
• A proactive and customer-centric approach to work.