Job Description

Field Service Engineer

Knauf stands for opportunity We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within the Tunisian Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf Platres is proud to be part of the Knauf Group. We have a 20-year heritage in (E.G., GYPSUM) manufacturing and have big plans for the future. Our global reach in 90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world. We are now looking for another team mate to join us in Lac 3 as Field Service Engineer.

Can you say ‘yes’?

Do you treat your colleagues with respect?

Do you always have the customer in mind?

Do you act with future generations in mind?

Do you like to seek out opportunities to grow and develop?

Do you have a proven track record of delivering results?

Field Service Engineer ensure the operation of local IT infrastructure by performing on site installations, maintenance, repairs, and issue resolution. They act as escalation points for critical incidents, ensuring secure service continuity and driving customer engagement. They continuously learn and adapt, staying current with new technologies and industry trends.

What you’ll be doing:

▪ Ensure reliable local IT operation, maintenance, and security of local infrastructure, end-user devices and networks through
regular on-site and remote checks, in line with Group IT standard
▪ Supports the rollout of global projects
▪ Oversee the lifecycle and manage local/regional IT assets, and ensure availability, compliance, continuous support and appropriate security controls
▪ Conduct on-site installations, repairs, and maintenance of telecom and IT equipment, ensuring minimal downtime
▪ Manage local IT equipment (PCs, peripherals) including issuance, returns, and disposals in accordance with asset policies; in collaboration with local IT contact (where applicable)
▪ Maintain accurate service records, reports, and documentation to ensure compliance with regulatory/safety requirements
▪ Manage vendor relationships to ensure timely delivery and quality of IT services and hardware (within area of responsibility)
▪ Strengthen resilience through disaster recovery readiness, incident response, and adherence to IT security standards
▪ Act as escalation point in the event of business-critical incidents, ensuring timely resolution/communication with Global IT
▪ Respond to tickets dispatched by the Service Desk
▪ Facilitate awareness and knowledge sharing to help end users adopt IT systems and tools securely and effectively (e.g.,system/tool implementation, ServiceNow training)
▪ Collaborate with cross-functional teams to develop and implement service improvement plans, driving operational efficiency and customer engagement
▪ Collect and analyse business feedback and data to identify improvement opportunities and drive service excellence
▪ Act as point of contact and local IT advisor for local business ensuring reliable operations and timely issue resolution

Technical Skills &IT Service Management
▪ Operations Support / Monitoring, incl. Incident and Problem Mgmt.
▪ Infrastructure Maintenance, incl. Workplace / End-user computing and devices, Network, and Storage Engineering
▪ Disaster Recovery/Business Continuity
▪ Service Desk and End User Support
▪ Application Knowledge (of company standard applications)

Non-technical/Functional Skills
▪ Customer Focus (with service mentality)
▪ Problem Solving
▪ Teamwork
▪ Communication & Verbal Effectiveness
▪ Active Listening
▪ Learning & Coaching

What we’d love for you to have:

We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas – this is an added advantage:

Experience in:

Minimum 3–5 years of experience in IT infrastructure, end-user support, or IT operations, preferably in an industrial or international environment in Tunisia

Education:

Bachelor/Master’s degree in Information Technology, Computer Science, Networks and Telecommunications, or a related field.

We’ll provide:

• A competitive salary

• Benefits

• Health insurance

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within 7 working days.