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We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
Perform complex and technically demanding support of Elekta Hardware System and associated Software. The position requires a professional representation between the customer and the company in all aspects of the customer relations.
Responsibilities
Conduct Servicing in area of responsibility
Liaison and customer support representative for the local region for Service support
Provide phone and email support, technical advice & ECSC support as appropriate to customers
Able to complete all Technical Responsibilities.
Independently perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure.
Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Elekta Product Supply Centre for the installed systems
Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
Conduct Planned Maintenance for Customers as required
Read, analyse, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
Instruct customers in proper use of the equipment.
Assist Sales/Customer Service with technical advice.
Stay current on all new Elekta products.
Submit timely and accurately reports as assigned.
Perform other related duties as assigned or requested.
Ability to represent the organization in a professional and positive manner.
Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Proficient and qualified to conduct Elekta Linac Installations
Completed all relevant Elekta Linac Training Courses
Ability to troubleshoot/diagnose issues with software and hardware interfaces.
Effective written and verbal communication skills in English and Korea languages
Working knowledge/understanding of all Elekta products and proficiency in assigned product specialties
Ability to effectively interact with customers (via phone and face-to-face)
Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
Exceptional customer service skills.
Be a self-motivated worker, able to interact and communicate well with all levels of the business
Active driver’s license
Computer and MS Office proficient
Education and/or Experience
Associate degree or equivalent experience preferably in Electronics, Physics or an associated discipline.
1-2 years of Elekta Linac field service experience or equivalent systems and strong capability on practice. Possess a good electro-mechanical aptitude
Each year, millions of people hear the words no one wants to hear: "You have cancer." And behind each diagnosis lies a unique story, a family that deserves hope, a future that's worth fighting for. We know that no two treatment journeys are the same and delivering care is far from simple. It's complex, urgent, and deeply human. That’s why we don’t back down from challenges—we rise to them. From the smallest tumor change to the toughest clinical decisions, we see every obstacle as an opportunity to progress. That is what drives us. The people undergoing treatment. The clinicians providing the care. We are united in purpose. Together, we can create a world where every patient has access to the highest standard of care. This is our commitment because for everyone, it's personal. We are leading the innovation in personalized radiation therapy solutions. We are Elekta.
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