Agfa

Field Service Engineer

Agfa  •  Buenos Aires, AR (Onsite)  •  1 month ago
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Job Description

What You'll Do (Duties & Responsibilities):

  • Install and run Digital X-Ray medical Equipment.
  • Repair and maintain medical diagnostic imaging equipment, including fixed and mobile X ray (RX) systems, DR Panels (RX and Mammography’s), workstations and some others: Printers and CR Digitizers.
  • Train users in the use and handling of equipment so that they can use those properly avoiding failures and repairs.
  • Give remote support to dealers for installations and repairs.
  • Moderate customers on possible problem solutions on the equipment use.
  • Administrative functions suchas: phone call attendance, introduce data on ServiceNow database, go canvas and AP7.
  • Evaluate and decide if the site is able to starting the service.
  • Provide feedback to the Customer, related with issues in the site that must be solved before starting the service.
  • Evaluate if AGFA equipment is able to be installed.
  • To complete the reports within ServiceNow and Go canvas.
  • To escalate a technical problem to next level of support.

Education:

  • Electronic/electromechanical Engineer (or Technician) / Bioengineer oriented to field work.

Experience:

  • At least one year of experience in a similar position. Field customer service experience.

Specific skills:

  • Languages: English 80%
  • IT-Knowledge: MS Office (Intermediate-Advance); Outlook; preferably CRM´s.

Technical Skills:

  • Analogue and Digital Devices Knowledge, Mechanics, Networking.

Soft Skills: Customer focus, good interpersonal relationship, service attitude.

USA Visa is a plus

Agfa

About Agfa

The Agfa-Gevaert Group develops, manufactures and distributes an extensive range of analogue and digital imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Although the company generates its entire turnover in business-to-business markets, it also contributes to your everyday life. Whenever you read a newspaper or visit a hospital, the Agfa-Gevaert Group is probably closely involved.

The Agfa-Gevaert Group strives to be the partner of choice for imaging and information systems in all the markets in which it operates. The company does this by offering leading edge technology, affordable solutions and innovative ways of working, based on its in-depth understanding of the businesses and the individual needs of its customers. To succeed, investing in innovation and delivering top quality solutions are key.

Operating in a responsible, sustainable and transparent way is as important. We are convinced that this is the right approach for the long-term success of our company.

Agfa’s headquarters and parent company are located in Mortsel, Belgium.

Industry
Unknown
Company Size
1,001-5,000 employees
Headquarters
Mortsel, Belgium, BE
Year Founded
1867
Website
agfa.com
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