Field Service Engineer
Location: Field Based - Northwest Region (Washington)
Provide field service support to Optos customer base. Install, repair, perform preventive maintenance and train customers in the use and care of Optos instrumentation. Support marketing shows when required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Plan installation of new customer sites by liaising with in-house field support team and conducting a pre-installation conference call with the customer
• Provide optimum customer satisfaction on all Optos products and services
• Install, repair, perform preventive maintenance, and retrofit Optos instrument products
• Support customers on the operational aspects of the instrument, equipment and software
• Install and maintain wired computer networks
• Complete and submit all Regulatory and company required documentation
• Provide remote diagnosis/repair support when needed
• Relay field repetitive failures/quality issues to internal support specialists
• Ensure that all repair parts are on site when needed and all related CRM transactions are completed thoroughly and in a timely manner
• Test repaired instruments in all operating modes per specification
• Represent Optos at technical shows and exhibitions as required
MINIMUM QUALIFICATIONS
• Bachelor’s degree or equivalent technical education gained through work experiences
• Previous field service experience in the medical device industry is a plus
• Basic wired and wireless network integration experience
• Skilled in instrument operation, test, maintenance, alignment, and repair procedure
• Ability to produce high quality work under pressure and within tight timescales
• An ability to work within tight deadlines and manage time effectively
• Strong team player with flexible attitude to work priorities
• Excellent written and verbal communication skills
• Good computer skills (MS Office applications)
PHYSICAL/TRAVEL REQUIREMENTS
• Valid driver’s license
• Up to 70% travel (Domestic travel and overnight trips which may last several days, potential for international travel)
• Ability to lift/lower/carry/push/pull 1-50lbs frequenlty and 50-100lbs occasionally
• Manual dexterity of arms, hands, and shoulders to push/pull/grasp equipment/tools.
• Ability to work in tight spaces
Benefits
At Optos, we offer a highly competitive compensation and benefits package.
Equal Opportunities Employer
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.
If you feel you have the necessary skills and experience and want to join a great team, please click on the Apply button!
When a five-year-old boy was blinded after a regular eye exam failed to spot a retinal detachment, his father made it his life’s work to help eye care professionals by revolutionising retinal imaging. Optos was founded by Douglas Anderson with the goal to make a patient-friendly device to capture a digital ultra-widefield image of the retina. Today, millions of patients around the world have benefited from optomap® retinal imaging. You will find optomap systems in many independent High Street optometrists, as well as eye clinics at Great Ormond Street Hospital in London and Harvard Medical Center in Massachusetts.
Our core products produce high resolution optomap images of 82% or 200◦ of the retina, something no other imaging device is capable of in a single comfortable capture. The most recent innovation from Optos integrates ultra-widefield retinal imaging and image-guided Optical Coherence Tomography (OCT). This combined device facilitates the early detection, management and effective treatment of disorders and diseases evidenced in the retina such as retinal detachments and tears, glaucoma, diabetic retinopathy, and age-related macular degeneration. More than 1,000 published and ongoing clinical trials as well as thousands of case studies and testimonials show the long-term value of optomap imaging and OCT in diagnosis, treatment planning, and patient engagement.
As a division of Nikon Co. Ltd, Japan since 2015, Optos is approaching its 30th anniversary and proud to be recognized as a leading provider of devices to eye care professionals to provide a more complete approach to patient care.
