Responsible for providing premium technical service to Eppendorf customers within the San Diego territory.
Perform service efficiently and effectively on instruments and equipment as requested or initiated.
Properly document and manage work activity, time recording, billing and quality documents in-house, on site at customer facilities or over the phone as required.
Deliver high quality, customer centric service to improve service outcomes and drive a high level of customer satisfaction through exhibiting both excellent technical and customer skills.
Establish and maintain a high degree of technical knowledge pertaining to service activities described.
Participates in generating cross-selling leads to product sales colleagues to promote equipment sales growth where applicable
Maintains inventory to keep in stock for technical service.
Associate's degree (A.A.) or equivalent from a two-year college or technical school or equivalent military training, and 2+ years’ related experience and/or training.
Valid driver’s license required and good driving record.
Compensation: $80k-$85k base annually
Attractive Bonus and Commission Plan
Position is eligible for Overtime Pay and is paid at 1.5 times normal hourly rate
Per diem pay
Company vehicle for work and personal use, along with a gas card, and liability insurance
Competitive total rewards package including health, financial, and education benefits
Eppendorf is a leading international life science company that develops, manufactures, and distributes instruments, consumables, and services for use in laboratories around the world.
The product portfolio of the business units Liquid Handling & Consumables, Separation & Instrumentation and Bioprocess includes, for example, pipettes, pipette tips, centrifuges, mixers, ultra-freezers and bioreactors for cell and gene research. In addition, Eppendorf offers a wide range of high-quality consumables. In fiscal year 2024, the Eppendorf Group recorded consolidated revenue of €980.3 million and invested €69 million in research and development (R&D).
Eppendorf products are used in academic or industrial research laboratories, such as pharmaceutical, biotech, chemical, and food industries, as well as clinical, environmental, forensic, and industrial laboratories for process analysis, production, and quality assurance.
Since 1945, the Eppendorf Group has been headquartered in Hamburg, Germany, and today operates production and R&D sites in Europe, Asia and North America and has subsidiaries in more than 30 countries. Today, the Group employs around 4,500 people worldwide. They all act in accordance with the purpose of the company's founders: to improve human living conditions.
Imprint: www.eppendorf.com/imprint
Privacy Statement: https://corporate.eppendorf.com/en/legal-notice-privacy-policy/privacy-statement/
