Job Description

Job Title:

Field Service Engineer

The Field ServiceEngineer willbe responsibleforfull cycle product support for our Purification Systemsand APS products This includes responsibilityforproductstart-upand commissioning,customer training, technical supportandrepairsand troubleshooting.Other work wouldinclude conducting preventative maintenanceservice callsin the fieldwhilemaintainingstrong relationships withourclients.TheFSE Iwillregularlyrequireassistancefrom more senior staffin order tomeet positionobjectives

Primary Responsibilities and Duties:

• Delivers customer service support andassistanceto troubleshoot, repair and upgrade equipment during field visits Service is also provided via phone or emailas applicable.

• Travel tocustomer'sfacilities asrequired(primarilydomestic travel).

• Provide customer training on Entegris gas purification productsas well as APS products

• Promote and execute Preventative Maintenance Agreements.

• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.

• The ability to perform safe work during close inspection of potentially dangerous products (electrical wiring, hot surfaces, gas leaks, pressurized systems) is a must

• Provide support to global and domestic FSE (Field Service Engineer/Technician) peers.

• Maintain proper documentation for all on-site fieldservicesupport calls and any criticalequipment informationgathered via phone/email.

• Provide parts/labor requirementsto local CSR (Customer Service Representative) forcustomerquote generation.

• Create reports asrequired

• Provide detailed verbal and written feedback to Engineering,Qualityand otherdepartmentsas necessary.

• Travel to domestic sites in support of routine work on site (PM, commissioning)for less complexproduct lines.

Traits/qualificationswebelieve make a strong candidate:

• Technical,engineeringor scientific degree or equivalent field service experiencerequired

• Entry level position: 0-3 years ofField Service Experience.

• The ability to understand andtake full responsibility fortechnical issues, after progressing through factory training, isrequired

• The ability to work both independently and as a team isrequiredwhile communicating effectivelytoboth internal and external customers.

• Understanding of electronic and mechanical systemsrequired

• Strong computer and communication skills Ability toproblem solveindependently while out on field

• Semiconductoror Gasindustry experience a plus

• Experience with product start-ups, repairs, upgrades, training, technicalsupportand preventative maintenance a plus

• Valid Passport required (to travelatvariousregions), and valid Class driver’s license

Your success will be measured by:

• Achieving the best possible outcome with integrity and collaborative leadership and building a cohesive team 

• Taking responsibility for self and team anddelivering tocommitments.  Focusing on team success and assuming accountability for team results 

• Effectivelyutilizing a range of tools and resources to get things done and being open to trying new methods 

• Creatingnew solutionsand inspiring others.   

• Establishinga track recordof success 

• Executing consistently and finding ways to add new value 

• Your ability to adapt to change and work under pressure whilemaintainingyour safety,qualityand efficiency

• Entegris is a values-drivencultureand our employees rally around our core PACE values (People, Accountability, Creativity and Excellence). In this position our expectation if for you to collaborate with People,maintainAccountability of yourself and your tasks and a dedication to Excellence in your performance.