Job Description

Key responsibilities:

• Installation, commissioning, and maintenance of the company with complex IT components (e.g., LUNA system)
• IT integration of systems into existing hospital infrastructures (Active Directory, networks, security zones)
• Execution of software installations, configurations, and updates – remotely and on-site
• Support for connecting to third-party systems such as OIS, TPS, etc. (e.g., via DICOM)
• Analysis and troubleshooting of IT-based issues in collaboration with hospital IT and internal interfaces
• Conducting technical training for users, distributors, and internal staff (remote & on-site)
• Documentation of all assignments in accordance with regulatory requirements
• Participation in the further development of installation and training standards

Qualifications:

Professional Qualification:

• Completed vocational training in an electrotechnical or IT-related field (e.g., mechatronics, IT specialist, medical technology) or a technical degree
• Ideally experience in servicing medical devices or software products in clinical environments
• Strong understanding of IT networks, interfaces, IT security, and software configuration

EDP:

• Excellent knowledge of MS Windows, network infrastructures, certificate management
• Experience with ERP/CRM systems (e.g., Microsoft NAV or Dynamics) is an advantage

Soft Skills:

• Strong customer orientation and solution-oriented thinking
• Analytical approach and quick comprehension
• Independent, structured way of working
• Strong communication skills and intercultural competence
• Confident appearance in critical situations
• High willingness to travel and ability to remain focused and solution-oriented even in complex or time-critical situations
• Willingness to travel internationally and do weekend work required (approx. 75%)