Wright Technical Services is supporting a leading automation team that delivers advanced cutting systems for the structural steel fabrication industry. This role is critical to ensuring customers experience maximum uptime through expert troubleshooting, commissioning, and technical support.
Responsibilities
Provide global technical support through phone, email, and remote-access tools during standard business hours.
Perform on-site commissioning, training, troubleshooting, calibration, and production validation for automated cutting systems.
Diagnose and resolve issues across electrical, mechanical, pneumatic, and robotic subsystems using multimeters, schematics, and diagnostic tools.
Build strong customer relationships marked by professionalism, consistency, and urgency.
Support warranty service, maintenance contracts, and rapid issue resolution to minimize downtime.
Collaborate cross-functionally through meetings, knowledge sharing, and continuous improvement initiatives.
Experience
2+ years of technical service, field service, maintenance, or industrial automation experience.
Proficient in electrical troubleshooting and multimeter use.
Strong working knowledge of industrial automation, electrical systems, mechanical systems, and pneumatics.
Experience with robotic control systems (preferred).
Background supporting warranty work or service contracts (preferred).
Valid passport and ability to travel internationally.
Our focus is Engineering and IT Recruiting. We also help companies acquire emergency technical expertise as they need it. Wright is a women-owned small business serving clients nationally. Our headquarters is in Cleveland, Ohio. The 'Wright' name was chosen to honor the Wright Brothers, generally credited with inventing, building, and flying the world's first successful motor-operated airplane.
Definition of Best - adjective. 'of the most excellent, effective, or desirable type or quality.' Simply put Wright Technical Services strives to match the best engineering and IT talent with the best companies across the nation. Our proprietary Wright Process and Wright Fit measures that match on seven attributes. Clients and candidates can learn more about those attributes when working with a Wright representative.
