Job Description

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.

Your Impact Starts the Day You Do!

What We Need:

We are looking for Field Service Engineer 2 to join our HNI Workplace Furnishings team.

Field Service Engineer 2 will focus on key installation partner development, targeted training plans, increased market engagement, and technical consultation. This role will provide on-site support and technical assistance for various products or equipment including installation, troubleshooting, and routine maintenance to ensure optimal functionality and uptime. Additionally, this role will identify, analyze, and address product failures, develop detailed service reports, address customer inquiries, conduct start-up testing and train on product features and maintenance procedures.

What You Will Do:

• Provide technical training and assistance for internal and external stakeholders to drive successful execution of project installations.
• Participate in product, design, and process improvement initiatives based on field experience to enhance project installation success and support continuous learning.
• Develop and maintain installer training and certification content and curriculum and execute the Installation Certification Program while maintaining the Installer Network Listing.
• Coordinate with Project Specialists, Project Managers, manufacturing partners, and the product team to support quality improvement, design changes, and new product developments, fostering collaborative consultation.
• Coordinate and lead all Muscatine-based installation training, communications, and scheduling, and report systematically on field issues and quality concerns to inform ongoing training and development needs.
• Assess installer capabilities against core competencies to identify gaps in knowledge and skills and provide targeted development plans for key installation partners and markets.
• Provide onsite consultation to resolve product quality and installation issues, and support dealer partners with punch list identification alongside Project Coordinators/Specialists and Project Managers.
• Identify gaps in installation network coverage against strategic markets and actively pursue new partnerships where appropriate in concert with the Field Service Manager and Operations team.
• Develop and maintain comprehensive installation training materials and resources available on the HNI Product Install site, and leverage Field Service Engineer 1 members to support Installer Certification, assessments, and training.
• Deliver both formal and informal onsite installation training to enhance technical skills and knowledge, support Product and Process Training events, and promote continuous professional development while supporting the onboarding, training, and development of Field Service Engineer 1 members.
• Participate in activities as appropriate to ensure the success of the organization.

What You Have:

• Bachelor’s degree in Business, Construction Management or related field required.
• At least 2 years of relevant experience required; 4 years of experience.