Melitta Group

Field Service Dispatcher

Melitta Group  •  Commonwealth of Australia (Onsite)  •  3 hours ago
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Job Description

About us

Do you want to make a difference and shape the world sustainably? Then you’ve come to the right place. As an internationally operating family business in its fourth generation, we offer you a secure, trusting environment and the opportunity to enhance your career within the Melitta Group. Our diverse team is fully devoted to the innovative power of our founder and inventor of the coffee filter, Melitta Bentz. The professions and your opportunities with us are just as diverse as our product and brand portfolio. Apply now – make it happen.

Your future field of work

Are you equally enthusiastic about coffee and technology? Then Melitta Professional is the right place for you! We operate internationally and inspire our customers with comprehensive coffee solutions from a single source: innovative machines, delicious speciality coffees, digital solutions and first-class service – everything fits together perfectly for our customers. You will find our portfolio in the catering sector, hotel industry, petrol stations, fast-food restaurants and many other segments of the food takeout market. Our headquarters with our own development and production facilities are located in Minden, but you can find our sales companies and our in-house technical customer service all over the world. Join us in inspiring people around the world with our delicious coffee specialities and become part of our dedicated team.

Your tasks

The Field Service Dispatcher is the central point of coordination for daily field-service operations. You will plan and optimise technician deployment, balance customer commitments and service priorities, and keep work moving efficiently from dispatch through completion. This role suits an organised, proactive professional who enjoys solving operational challenges and making informed scheduling decisions in a fast-paced environment.

In this role, you will: ​

  • Plan, schedule and dispatch reactive service, planned maintenance, installations and return visits to internal and contract technicians using SAP, Mobile-X and other approved systems.
  • Assign technicians based on job priority, SLA requirements, skills and certifications, location, availability, equipment and customer needs.
  • Manage daily and forward schedules, monitor technician capacity and job progress, and adjust allocations when urgent work, delays or absences arise.
  • Optimise routes and job sequences to reduce travel time and make effective use of technician capacity.
  • Review service orders before dispatch to confirm fault details, service history, customer contacts and site access requirements.
  • Coordinate with technicians, Technical Support, Warehouse and Inventory to ensure the right parts, tools and expertise are available, including van-stock replenishment and return visits.
  • Manage emergency callouts and dispatch issues, prioritising safety-critical and SLA-sensitive work and escalating service risks when needed.
  • Keep customers and technicians informed of appointments, schedule changes, delays and access arrangements, and work with Customer Service to resolve service concerns.
  • Maintain accurate, auditable records of job status, allocations, customer updates, delays, return visits and escalations; support service-order closure.
  • Track service performance, including utilisation, schedule adherence, travel efficiency, SLAs, backlog and repeat visits, and recommend practical improvements.
  • Follow company safety, quality, data protection and operational requirements.

Your profile

What You’ll Bring

  • At least two years’ experience in dispatch, service scheduling or a comparable role coordinating mobile technicians or other field-based resources.
  • Experience using scheduling, field-service, ERP or CRM systems, plus strong skills in Microsoft Excel, Outlook and digital communication tools.
  • Strong written and verbal English communication skills.
  • The ability to manage competing priorities and make sound scheduling decisions under pressure.
  • Strong organisation, attention to detail and accurate record keeping.

Desirable Experience

  • Experience with SAP, Mobile-X or similar field-service platforms.
  • Knowledge of route planning, technician utilisation, capacity planning and SLA-driven service delivery.
  • Familiarity with service-parts logistics, van stock and preparing jobs for dispatch.
  • Experience coordinating subcontractors or third-party service providers.
  • Experience in coffee, foodservice or hospitality equipment, appliance repair or another technical-service environment.

Our offer - What we offer you

As an international family business with many years of experience, it is important to us that you feel at home in the Melitta family.

What’s in It for You

  • Competitive Salary Range + contributions to your super
  • Access to our EAP wellbeing program
  • Structured onboarding, support and ongoing training
  • Supportive national service team and structured service processes
  • Ongoing and development
  • Long-term career growth opportunities within the Melitta Group
  • Free LinkedIn Learning courses (global partnership)
  • Employee discounts on Melitta products
Melitta Group

About Melitta Group

For over 100 years we have been inventing products that make everyday life for people all over the world more enjoyable, more pleasant and simpler. We not only produced the first coffee filter, but also the first ground coffee in vacuum packaging in Germany, the first filter coffee machine, sandwich paper, and aluminium foil as a universally useful household foil.

We owe the unique success of our company to our employees, who make all the difference with their wealth of ideas and inspiration. They dedicate themselves with enthusiasm and passion to our B2C and B2B brands such as Melitta®, wkup®, Cilia®, Toppits®, Albal®, Handy Bag® Bacofoil® , Swirl®, Wrapmaster®, Caterwrap®, WOLF PVG®, NKS/NKB®, coffee at work® / water at work®, Cafina®, ACW® and many more. And they get to the heart of new trends and needs early on in order to develop products that will become part of our everyday lives in the future.

At Melitta we appreciate and trust each other, we are a team that wants to achieve great things together. Everyone is given responsibility, everyone can develop personally. We see challenges as opportunities, we see potential in change. Our varied fields of business and our individual skills and experience offer countless opportunities to enrich one another and to drive us forward together.

Our employees give a lot. We don't want to give them less back. That's why we support their careers with opportunities for training and further education. And we help maintain a good work-life balance with flexible working time arrangements, childcare facilities and health programmes.

We are always on the lookout for new faces and talented people who want to excel in a strong team to make the world a little better. In a family business that is socially responsible and committed to equal opportunities, diversity, tolerance and sustainability.

Industry
Manufacturing & Production
Company Size
501-1,000 employees
Headquarters
Minden, DE
Year Founded
Unknown
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