Job Description

Requisition ID 65770 Title Field Service Coordinator (Remote) Salary Range: Salary Minimum: $19.00 Salary Maximum: $32.00

Arthrex Inc. is hiring a Field Service Coordinator who will be responsible for coordinating day to day field service operations to ensure timely, efficient, and high quality service delivery. This role serves as the central point of contact between customers, field service technicians, and internal teams, supporting scheduling, dispatch, documentation, and communication to meet service level expectations and operational objectives. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

This Individual will have nationwide responsibilities for dispatching and logistics. Ideal candidate will reside in Central or Mountain time zones to leverage workings hours across all 4 time zones.

Essential Duties and Responsibilities:

· Schedule and dispatch field service technicians for installations, preventive maintenance, and corrective maintenance

· Optimize technician assignments based on skillset, geography, urgency, and availability

· Monitor open service cases and adjust schedules to meet response time and SLA commitments

· Coordinate parts availability and logistics prior to service visits

· Serve as a primary point of contact regarding service requests, scheduling, and updates

· Provide timely status updates to internal stakeholders (service leadership, sales, operations)

· Support escalation management by routing issues to appropriate teams

· Ensure professional, clear, and customer focused communication

· Create, track, and close service work orders within the service management system

· Ensure service records, reports, and documentation are accurate and complete

· Support compliance with quality, safety, and regulatory requirements

· Maintain service logs, metrics, and status reports for leadership review

· Support service performance goals related to response time, first time fix rate, and customer satisfaction

· Identify recurring issues, scheduling constraints, or process gaps and escalate as needed

· Assist with continuous improvement initiatives and standardization of service workflows

· Support onboarding and training coordination for new field service technicians

Education and Experience:

· High School diploma required. Associate’s degree in business-related field of study is preferred

· Experience in field service coordination, dispatch, operations, or customer support preferred

· Strong organizational skills with the ability to manage multiple priorities simultaneously

· Excellent verbal and written communication skills

· Proficiency with service management systems (CRM, ERP, FSM tools) and Microsoft Office

· Ability to work effectively in a fast paced, customer focused environment

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit, use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.