Job Description

The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location.

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“A Day in the Life”

As the Service Coordinator you will answer incoming calls with requests for operating instructions or service of equipment. You will prepare work order notices and schedule dispatch of Company’s in-house service technician. Recommend use of external contractors where needed. If you are a good fit, you will possess strong verbal and written skills and be adept in communicating with all levels within the company and within the customer’s organization. The right person will conduct recurring routine tasks in a detailed and organized manner that affect cross department and functional success. Able to multitask, a fast learner, and to be flexible in all situations are a must.

“What You’ll Do”

• Answer incoming telephone calls and emails from customers and politely and effectively works with customer to describe service requirement and schedule visit from service technician.
• Consider time sensitivity of requests to ensure customer satisfaction
• Generate schedule for service technicians
• Troubleshoot some items via telephone and shares appropriate resources with customers
• Provide administrative support to service department
• Act as back up to Administrative Coordinator and Operations team with regards to phone coverage and service call tickets.
• Performs other duties as assigned

“Must Haves”

• Strong coordination skills
• Excellent organization and customer service skills
• Proven ability to multi-task, managing multiple projects
• Strong verbal and written communication skills
• Microsoft Office proficiency

“Nice to Haves”

• Bi-lingual Spanish reading, writing, and speaking is a plus
• Familiarity with customer management and service coordination tools; exposure to additional technologies such as AI is a plus

“Perks”

• It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter!
• We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!
• We all need to rest and recharge that’s why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays!
• We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.
• 401(k) Retirement Plan with Company Match.
• Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.
• We also offer DailyPay, HSA, FSA, EAP and Pet Insurance!

Physical Requirements & Role Expectations

• Ability to remain seated and work at a computer workstation for extended periods throughout the workday.
• Ability to frequently use computers, keyboards, mice, telephones, and other technology required to perform job duties.
• Ability to read information on computer screens and maintain attention to detail while performing assigned tasks.
• Occasional standing, walking, reaching, lifting, or movement within a home office, office environment, or other work location as required.

The physical requirements described are representative of those that may be required to successfully perform the essential functions of the applicable job. Requirements may vary by role, location, work environment, and business needs. The Company reserves the right to modify job duties and requirements as business needs change. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Equal Employment Opportunity & Hiring Requirements

Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E-Verify to confirm employment eligibility.

AI Use in Our Interview Process

You are welcome to use AI tools to prepare in advance for our interview process. During interviews, however, candidates should respond based on their own knowledge, experience, and perspective without real-time assistance from AI or another person. This helps us have an authentic conversation and evaluate candidates consistently. If you need a reasonable accommodation to participate in the interview process, please let us know.

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Mon-Fri: 7am-4pm