Job Description

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for a Service Coordinator who takes care of managing and planning of Field Service activities according to customer needs and contracts as well as quality, health, safety and environmental and cost targets, and ensuring customer satisfaction in all activities.

This is a permanent role located in Kobe, Japan, reporting to FS Operations Manager.

• Coordinates and schedules field service operations, aligning team efforts with customer requirements and service standards.
• Collaborates with customers and other external stakeholders and acts as a point of contact for field service teams, facilitating communication and shared awareness between technicians, customers, and relevant internal and external stakeholders.
• Monitors field service activities to ensure compliance with safety protocols, service standards, nd operational processes as well as customer policies, guidelines and regulations.
• Assists in the resolution of technical and operational issues, providing support and guidance to field service personnel.
• Contributes to continuous improvement initiatives by identifying and implementing enhancements to field service processes.
• Maintains accurate records of field service activities, including resource allocation, service delivery timelines, and customer feedback.

Main requirements：

• Strong safety-first mind-set.
• Technical background related to Marine Electrical & Automation/Mechanical Engineering with field service/commissioning experience is preferred.
• Good communication/negotiation/coordination skills and customer understanding.
• Good organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.
• Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
• Strong Cost awareness & effectiveness.
• Good filing management, good reporting and analyzing skills.
• Fluent in oral and writing both Japanese. English is a plus.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position.

Why you and us
You are valued – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps
Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.

Please apply by 27/06/2026 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone

Last application date: 27/06/2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com