We are seeking a Field Service Coordinator to support our growing install base across North America. In this role, you will be a key liaison between customers, service personnel, and global teams—ensuring exceptional service delivery, strong customer relationships, and smooth coordination of technical support activities.
This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering a superior customer experience.
• Serve as the primary contact for customer service inquiries and support needs.
• Build positive relationships with customers and internal teams to ensure consistent, high-quality service.
• Follow established processes to generate service quotations and maintain accurate documentation.
• Monitor warranty expirations and proactively engage customers regarding service contract renewals.
• Create quotations for service visits, preventive maintenance, relocations, and emergency support.
• Triage incoming service requests, gather additional information, and provide initial troubleshooting guidance.
Strong customer-service mindset with tactful, empathetic, and responsive communication skills.
• Proven organizational skills, attention to detail, and the ability to manage multiple priorities.
• Experience with automated liquid handling systems, multiplex assays, or basic electromechanical/electronic/optical systems.
• Strong independence while being an effective member of a domestic and global team.
• Excellent verbal and written communication skills; proficiency with PCs and software tools (Windows, LabVIEW a plus).
• Ability to follow and support safety, environmental, and quality procedures.
• Ability to lift up to 50 lbs (with or without assistance) and work in office, lab, and event/trade-show environments as needed.
PREFERRED QUALIFICATIONS:
• 1–3 years of industry experience or customer service experience.
• Prior experience in service coordination, dispatching, or administrative support.
• AA or BS in Science or Engineering (or equivalent experience); experience in liquid handling or automation is a bonus.
• Strong problem-solving skills and comfort working under deadlines.
SCIENION is the leading manufacturer of robust, high performance dispensing automation for applications requiring precise deposition of biological content in ultra-low volumes. Our non-contact technology is ideally suited for loading of oligonucleotides, proteins, antibodies, and glycans onto diagnostics devices. Enabled by very flexible software, our systems are used from early R&D activities, all the way through to manufacturing millions of devices per year. Easy scale up is facilitated by the fact that the same core technologies are engineered into all of our systems.
In our portoflio, SCIENION also offers a line of readers, optimized for quantitative array reading on both slides and microtiter plates. Available in colorimetric and fluorescence, these readers are designed with the goal to surpass all pre-existing commercial readers and become the industry standard for assay kits in central labs.
Additionally, through our subsidiary Cellenion, we have developed new technology enabling the dispensing of single-cells. The ability to manipulate single-cells has long been a challenge for the scientific community due to their micrometric size and delicate nature. We have developed and patented a breakthrough technology called cellenONE, allowing high throughput isolation and dispensing of single cells onto a wide range of substrates.
We also offer our assay development and contract manufacturing services, offering a spectrum of full solutions involving the full manufacturing process including wafer prep, surface functionalization, dicing, content spotting, QC, cartridge assembly, functional QC, and packaging.
