Job Description

Field Service Associate

Company:

Boeing International Corporation, Thailand Branch

Boeing Thailand is looking for a Field Service Associate to be based in the Bangkok Suvarnabhumi Airport office and be part of the Field Service organization.

Primary responsibilities include, but are not limited to:

· Performs planning, coordination and organization of Boeing focal and field personnel based on an understanding of customer needs.

· Coordinates field operation assignment procedures, training and orientation to ensure on-site personnel meet customer needs.

· Provides guidance regarding local language, culture and customs to Boeing personnel.

· Maintains local Boeing base presence.

· Provides specialized on-the-job training to Customer regarding Boeing resources.

· Researches information to assist customers in resolving moderately complex operation issues.

· Assists management in negotiating cost, coordinating and organizing special events.

· Monitors and reports customer information to support marketing and sales.

· Processes payments and expense reports for Boeing travelers.

· Arranges travel reservations and coordination with Boeing Travel in supporting Boeing travelers.

· Manages office facility coordinating with Boeing International Enterprise Services.

· Manages customer contacts and detailed customer knowledge.

· Maintains office manuals and ensures procedures implementation.

· Works under general direction.

Basic Qualifications (Required Skills/Experience):

· High business level English language (speaking, listening, writing, reading), including an ability to influence others and understand/explain topics of moderate to heavy complexity.

· High level cross-cultural awareness and management

· 4 or more years' related work experience

Preferred Qualifications (Desired Skills/Experience):

· Applicable and appropriate educational/certification credentials from an accredited institution

· Basic understanding of database and Information Management systems.

· Experience with SAP/ORACLE/Salesforce systems.

· Experience working with a multinational company.

· Comfortable using Microsoft Office applications (i.e. Word, Excel, Access, PowerPoint, SharePoint).

· Good communication skills and customer service experience.

· Willing to learn and able to work with minimal supervision.

· Values integrity and encourages positive team dynamics.

Other job related information:

· Candidates must have authorization to work in Thailand and the Company will not be sponsoring Employment Visas.

· Benefits and pay are determined in line with Thailand labor market practices. This is not an expat assignment.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Thailand)