Application Deadline: 31 October 2026
Department: Service Desk
Employment Type: Full Time
Location: Louisiana
Reporting To: Alia Luley
The Field Service Technician (ACS) installs, programs, maintains, and supports physical security and low-voltage systems at customer locations. This role provides responsive onsite and remote technical support, collaborates with construction teams and outside vendors, maintains accurate technical documentation, and helps ensure systems remain stable, available, and aligned with customer needs. The technician is expected to demonstrate strong technical judgment, professional communication, and a customer-first approach.
System Installation and Maintenance: Install, configure, test, service, and maintain surveillance cameras, alarm systems, access control equipment, and related field devices. Help ensure system stability and availability following installation or service work.
Technical Troubleshooting: Provide onsite and remote technical support. Diagnose system, device, connectivity, and configuration issues, then implement timely resolutions designed to minimize disruption to customer operations.
System Programming and Integration: Assist with programming existing systems, integrating connected technologies, and supporting new installations. Validate system functionality and escalate complex issues when appropriate.
Project and Vendor Collaboration: Coordinate with construction teams, external vendors, internal team members, and customer contacts to support successful installations, service activities, and technology requirements.
Proactive Maintenance: Perform preventive maintenance, system checks, backups, upgrades, and related proactive work to identify and address potential issues before they affect operations.
Documentation: Maintain clear and complete records of installations, configurations, service activity, troubleshooting steps, system changes, and recommended follow-up actions.
Training and Knowledge Sharing: Develop or contribute to technical documentation and training materials. Provide formal or informal instruction to staff and customers as appropriate to support effective system use and team capability.
Customer Service: Communicate professionally, set clear expectations, protect the customer experience, and represent In-Telecom with integrity, excellence, and commitment.
Emergency Support: Respond promptly and professionally to after-hours emergency calls and service requests as needed.
Safety and Standards: Follow applicable safety practices, customer-site requirements, manufacturer guidance, and company procedures while performing field work.
Additional Responsibilities: Perform other job-related duties as assigned to support customers, the team, and company objectives.
Two to five years of hands-on experience in the physical security, fire alarm, or low-voltage communications industry, including field-device installation and system programming.
Familiarity with leading surveillance, security, alarm, and access control systems; specific product knowledge is a plus.
Intermediate to advanced knowledge of computer networking concepts, including TCP/IP, DNS, DHCP, gateways, routers, and switches.
Ability to read and interpret technical blueprints, diagrams, manuals, and related documentation.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication skills with a professional, customer-first approach.
Ability to organize work, manage changing priorities, and complete assignments with attention to detail.
Ability to work effectively both independently and collaboratively with internal teams, customers, contractors, and vendors.
High school diploma or equivalent required.
Additional technical education, manufacturer training, or industry certification preferred.
Must be legally authorized to work.
Valid driver's license and clean driving record required.
Work is performed at customer and project locations as well as through remote-support channels, depending on the assignment.
The role requires regular travel to service and installation locations and reliable response to scheduled assignments.
After-hours availability may be required for emergency calls or service requests.
The employee must be able to safely perform the essential functions of field installation, maintenance, inspection, and troubleshooting work, with or without reasonable accommodation.
In-Telecom offers a full spectrum of solutions such as VoIP phones, access control, unparalleled customer service, IT consulting, and quality workmanship from our experienced certified technicians.
We strive to earn your business before and after the sale and to ensure there is no question why you chose us to handle all your security and telecommunications needs. At In-Telecom, we firmly believe your success is our success! Let us show you why In-Telecom should be your technology partner for life.
We are your one stop shop for all technology based needs!
