Job Description

Overview

Field Sales Team Lead | Just Energy Retail Sales ProgramCalgary, AB & Surrounding Area

About OSL

At OSL, our culture is our foundation. Passionate employees, great customer service, and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our people are what make OSL an award-winning, leading sales and operational organization, partnering with Fortune 500 companies across North America.

It’s an exciting time to be at OSL, working with a people-focused company that’s at the top of its game! The momentum we’ve generated in recent years—with our commitments to clients, innovation, business results, and an entrepreneurial spirit—has created energy, enthusiasm, and engagement among our employees that’s pushing us to new heights! We’re on the lookout for talented people who share our values and want to join us on this journey.

The Opportunity

At OSL we couldn’t be more excited to partner with a globally recognized energy provider. To that end we are looking to recruit a Field Sales Team Lead to help support this new client partnership. This is truly a fantastic opportunity to work with an incredible global brand! As the Field Sales Team Lead, you will play a pivotal role in driving the success of the Program and ensuring exceptional customer experiences. You will be responsible for overseeing and managing in store sales initiatives in your Region, with the goal of delivering sales results, improving customer satisfaction within the store, and increasing overall brand awareness. OSL Retail Services is a collaborative, fast paced and innovative company. To be successful in this role you must thrive in a fast-moving, ever-changing environment. You will lead and be the main point of contact on various projects across various teams, departments, and levels of the company.

What You'll Be Up To

• Successfully manage, mentor, and develop store sales team to achieve and exceed sales objectives
• Document and drive execution of overall strategy by meeting and planning for tasks across departments
• Advanced Operations KPI Analysis - measuring efficiencies of operational processes to continuous evolve and improve
• Act as an advisor, and build and maintain relationships across the wider stakeholder community
• Support field locations with daily touchpoints with Sales Representatives and in store support visits
• Developing scope on various initiatives and ensuring progress is tracked
• Liaise with key external Program Stakeholders to solicit feedback and maintain relationships
• Dashboard management, monitoring key behaviours and sales trends
• Develop Sales Team via Store Visits and shift shadowing
• Scheduling and Recruiting

Retail Sales Team Leadership

• Implement strategies to enhance the customer experience
• Monitor customer feedback and translate insights into actionable initiatives
• Experience in managing a field team with primary focus on sales
• Ability to train, develop, and maintain a sales culture
• Collaborate with retail store and sales teams to ensure adherence to brand standards
• Identify process improvement opportunities to ensure customer experience
• Lead a team providing mentorship, guidance, and support to ensure sales targets achieved
• Foster a collaborative and inclusive team environment

Responsibilities & Skills:

• +2 years experience as a Sales Manager or in a similar role
• Proven experience in sales management, preferably in retail or consumer goods
• Strong leader and communicator with an unwavering devotion to create an outstanding customer experience across assigned region
• Demonstrated ability to take ownership and initiative for issues and see through to resolution with a proven ability to work under pressure, manage numerous projects simultaneously and meet tight deadlines
• Proven business acumen, team building, and project management skills
• Strong communication skills with the ability to convey reporting analysis and metrics to senior management
• Relationship management: you quickly develop and foster trusting, healthy relationships with Client Partners and Sales Team Members
• Flexibility to travel as required, 60-80% travel out of office is anticipated

What’s in it for you:

• Competitive hourly wage $22/hour + bonuses
• Training and development opportunities to grow your career
• Named one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment
• Employee development programs

Requirements:

• Reliable access to a personal vehicle and valid driver’s license (You will travel to different stores within the area throughout the day/week)
• Full-Time Availability: Must be able to work mornings/afternoons/evenings and/or weekends

Compensation:

• Hourly Wage + Bonus

Sounds like a good fit? Let's talk!

At OSL, we celebrate difference. We've committed to fostering an inclusive and accessible workplace where everyone feels valued, supported, and reaches their full potential.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at info@oslrs.com.