Job Description

• Responds to major customer inquiries, in a timely manner for price and delivery with written quotations. Applies price negotiation strategies when required.  Manage and grow house accounts.  
• 100% of the workweek is expected to be spent conducting field sales activities, including customer visits, networking, prospecting, and business development efforts. Administrative duties, reporting, and other office-related tasks should be completed as needed and are secondary to the core expectation of field-based sales execution. 
• Enters orders and follows-up to verify material accuracy and that delivery schedule meets customer deadline.
• Listens to and analyzes customer needs. Provides management oral and written reports on the customer needs, problems, interests, market situation and other market intelligence.   Recommends solutions and asks for approval to proceed. Provides outstanding levels of service and build strong relationships with customers. 
• Makes telephone calls, site visits, to customers and potential customers.  Learns to identify additional opportunities within an account and conveys that market intelligence to sales team.
• Resolves customer complaints by investigating problems. Handles customer invoice disputes and deductions to completion. Escalates issues to management as needed.
• Performs other duties and special assignments as needed.