Job Description

Company Profile
80 years and countless innovations later, JCB is the world's largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents-and countries including the United States, the United Kingdom, India and Brazil-JCB manufactures a range of more than 300 products including LOADALL telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and FASTRAC tractors.

JCB people are at the heart of our business and as a family-owned business we answer our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite - a machine that holds up in the toughest environment and increases their productivity.

Position Purpose
Reporting to the FSR Manager, this position is responsible for providing service and technical support during provisioning, validation, verification, testing and training for government contract Product Support Package (PSP) logistic efforts, for contract period of performance.

Major Tasks, Responsibilities & Key Accountabilities
•  Provide expert technical service and maintenance support for government contract equipment
•  Perform warranty inspections, repairs and/or replacements on government contract equipment
•  Perform monthly cycling and inspections on government equipment in JCB storage
•  Perform pre-delivery inspection and service audits •
•  Support service FSI and rework efforts
•  Additional duties as assigned by direct supervisor

Nature & Scope
The position is stationed out of JCB Inc. in Pooler, GA but can require up to 50% travel to government/military locations. The incumbent is required to always maintain a valid passport. This position demands a moderate level of fitness and agility without limitations of movement to perform contract required tasks and responsibilities. May be required to work outdoors in inclement weather conditions or environments.

Minimum Qualifications
•  Must pass any drug screens, background checks and applicable pre-employments tests
•  At least 5-8 years of experience as government contract Field Service Rep or equivalent military maintenance background
•  Interpret electrical and hydraulic schematics, extensive troubleshooting experience
•  Experience instructing/training operators and/or maintainers.
•  Able to obtain and maintain security clearance

Preferred Qualifications
•  Minimum of 5 years of practical experience instructing the operation and maintenance of Heavy Equipment {HE) and Material Handling Equipment (MHE).
•  Experience in Military environments.

Knowledge, Skills, Abilities & Competencies
•  Proficient in Microsoft Office software
•  Technical competence
•  Must be customer service oriented, flexible, and have a high energy level
•  Must have excellent follow-through skills
•  Must have a professional and comfortable in most social settings
•  International and domestic travel, must be able to obtain/maintain valid passport

Job Conditions
•  Working in field, maintenance bay, office, and manufacturing floor environments.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:
•  Stand for extended periods, walk, stoop, kneel, crouch, crawl, bend, twist, climb heavy equipment, and work in confined spaces.
•  Lift, push, pull, and carry objects up to 50 pounds.
•  Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
•  Perform duties in inclement weather conditions and environments.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.