Job Description

We are seeking a passionate and driven Field Sales Representative based in the Western Cape region who will play a key role in representing ikeja's brand on the ground, driving sales and building meaningful relationships with customers. This role involves operating in the field to achieve sales targets, maintaining a positive brand image, fostering customer trust and providing valuable insights and feedback to management.

We are looking for individuals who are self-directed, detail-oriented, personable and thrive in a dynamic, field-based environment.

As a Field Sales Representative, you will be a crucial part of our sales team and your efforts will directly impact the success of ikeja's sales strategy and product offering. This is an exciting opportunity to engage with customers, build strong relationships and make a tangible difference in the overall performance of ikeja.

If you are energized by the prospect of joining ikeja, eager to hit the ground running and motivated to contribute as a key player on our team, we want to hear from you!

Key Responsibilities

Sales, Lead Generation and Customer Engagement

• Promote and sell ikeja’s wireless internet and hotspot activations within designated township areas.
• Execute pre-sales (lead generation) and sales (customer sign-ups) activities through door-to-door visits, cold calls and in-person meetings.
• Identify new sales opportunities aligned with area priorities.
• Present service plans, pricing and installation processes clearly to prospective customers.
• Achieve and exceed monthly sales targets, with commission opportunities tied to performance.
• Ensure retention of signed-up customers through follow-up, relationship-building and assistance.

Door-to-Door Collections and Retentions

• Conduct in-person visits to follow up on overdue customer accounts in a respectful and solution-focused manner.
• Reinforce ikeja's value proposition and assist customers in remaining connected where possible.
• Support the collections team by gathering feedback and escalating serious payment issues or disputes.
  

Oversight of Brand Ambassadors and Field Agents

• Monitor, support and validate Brand Ambassador activity within your zone.
• Report discrepancies or non-performance to your Line Manager.
• Coach and redirect Brand Ambassadors as needed to ensure alignment with company standards.
• Recommend potential community members for Brand Ambassador or agent roles.
  

Community Engagement and Brand Building

• Build strong relationships with community leaders, landlords and influencers to drive credibility and local support.
• Participate in events, activations and campaigns to build brand visibility and trust.
• Represent ikeja professionally in all interactions with community members and stakeholders.

Reporting and Market Intelligence

• Submit daily field reports covering sales activity, leads, collections/retentions follow-ups and brand ambassador oversight.
• Share insights on market trends, customer feedback and barriers to sales or retention.
• Conduct field-based market surveys and contribute to localised intelligence gathering.
  

KPI and Campaign Execution

• Meet or exceed weekly and monthly KPIs.
• Actively participate in weekly team stand-up meetings and briefings.
• Execute campaigns and tactical activities as communicated during team sessions.

Compliance and Conduct

• Adhere to ikeja's Vehicle Policy and any additional operational guidelines (e.g. tracking, responsible use).
• Respect company procedures for data capture, customer onboarding and collections.
• Uphold company values and maintain cultural sensitivity in all community engagements.

Ad Hoc Duties

• Complete additional tasks or assignments as directed by your Line Manager in support of broader operational objectives.
• Submit daily field reports covering sales activity, leads, collections/retentions follow-ups and brand ambassador oversight.
• Share insights on market trends, customer feedback and barriers to sales or retention.
• Conduct field-based market surveys and contribute to localised intelligence gathering.

Requirements

Qualifications:

• Minimum of a matric certificate (Grade 12).
• A diploma or certificate in sales, marketing, business or a related field will be an advantage.

Experience:

• At least 1 - 2 years of experience in field sales, direct sales or community engagement roles.
• Experience in a target-driven environment with a proven track record of meeting or exceeding sales goals.
• Familiarity with working in township areas or engaging with diverse communities is highly desirable.
• Understanding of Western Cape areas and current landscape is highly advantageous.

Other Requirements:

• Preferably reside in one of the areas we serve in Western Cape.
• Must have a valid driver's license (for at least 1 year) and access to reliable transportation.
• Proficiency in local languages is advantageous.
• Comfortable working flexible hours, including weekends, to meet community engagement needs.

Skills and Competencies:

• Sales & Negotiation: Proven ability to convert leads into sales and meet aggressive targets.
• Community Engagement: Strong interpersonal skills to build trust within diverse communities.
• Customer-Centric Mindset: Ability to address concerns and foster long-term customer relationships.
• Time Management & Independence: Ability to manage time and territory effectively.
• Team Collaboration: Willingness to contribute and support others, including Brand Ambassadors.
• Marketing Understanding: Familiarity with grassroots marketing and localised promotions.
• Adaptability & Resilience: Comfortable working in challenging environments and handling rejection.
• Problem-Solving: Resourceful in navigating objections and finding solutions for customers.
• Reporting Accuracy: Detail-oriented with a disciplined approach to tracking activity and outcomes.
• Cultural Awareness: Respectful engagement across diverse community dynamics.

Benefits

• The opportunity to grow both in your personal and professional capacity.
• Health insurance and provident fund.
• Access to an online wellness platform, providing free and confidential support from licensed therapists.

How to apply:

To apply for this role, please submit your recent resume outlining your experience and qualifications as part of this process.

Closing date: 31 March 2026

Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.