Job Description

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

As Jellycat continues to expand its physical retail presence and elevate in-store execution, the Key Account Field Sales Manager plays a critical role in representing the brand at the store level. This role is primarily field-based and focused on in-store execution, relationship-building, training, merchandising, and sales support across Jellycat Shop-in-Shops and key wholesale accounts in Dallas, TX.

The Key Account Field Sales Manager acts as a brand ambassador and primary day-to-day point of contact in the field, ensuring Jellycat shows up at its absolute best in every store, every visit.

You'll be:

In-Store Execution & Field Presence

• Spending the majority of time in-store visiting accounts across assigned Dallas, TX markets or citadels.
• Supporting Nordstrom Jellycat Shop-in-Shops, and key wholesale partners with consistent, high-quality field coverage.
• Ensuring brand standards are upheld across visual merchandising, product presentation, and customer experience.
• Identifying opportunities to improve execution, placement, and storytelling at the store level.

Sales Support & Selling

• Actively supporting selling efforts while in-store, including engaging customers, supporting store associates, and driving product knowledge.
• Assisting accounts in identifying opportunities to maximize sell-through and optimize assortment.
• Supporting product launches, seasonal transitions, and key commercial moments in partnership with the HOFS and Key Account team.

Training & Education

• Delivering on-site training for store teams on Jellycat product knowledge, brand storytelling, and best-selling practices.
• Serve as a resource for store associates, ensuring confidence in product features, hero SKUs, and newness.
• Reinforce Jellycat’s brand values and tone through all training and in-store interactions.

Visual Merchandising & Brand Standards

• Assisting with merchandising, fixture updates, and floor resets as needed.
• Ensuring Jellycat fixtures, signage, and product presentation align with brand guidelines.
• Providing feedback and observations to HOFS and Key Account Managers regarding store-level execution.

Account Support & Communication

• Serving as the front-line brand representative and key point of contact for in-store teams.
• Communicating store feedback, needs, and opportunities back to the broader sales and operations teams.
• Supporting account needs related to merchandising, training, launches, and general brand support.

Collaboration & Reporting

• Working closely with the HOFS and Key Account Managers to align on priorities, visit cadence, and goals.
• Documenting store visits, key wins, challenges, and follow-ups.
• Supporting broader field initiatives as the Jellycat field organization continues to scale.

You'll have:

• A passion for brands, retail, and customer experience.
• Confidence representing a premium brand and building trust with store teams.
• Comfortability with hands-on training, merchandising, selling and problem-solving.
• Demonstrated ability to organize, observe and proactively identify opportunities and issues.
• 3–5 years of experience in field sales or wholesale management.
• Prestige and luxury brand experience.
• A strong understanding of specialty retail and department store environments.
• The ability to travel frequently within assigned markets.
• Excellent communication and relationship-building skills.
• The ability to work independently while collaborating closely with a broader sales team.

The good stuff:

• 🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.
• 🏥 Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.
• 💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!
• 🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.
• 🤝 Employee Assistance Program – Confidential support for whatever life throws your way.
• 🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

• 80–90% travel is required throughout the assigned territory, including regional and overnight travel.
• Ability to remain standing and walking for extended periods throughout the workday, including during customer visits, events, and product demonstrations.
• Ability to regularly bend, stoop, reach, kneel, and climb stairs while conducting sales activities.
• Ability to carry, lift, and transport sales materials, product samples, displays, and equipment weighing up to 35 pounds.
• Ability to drive a motor vehicle and maintain a valid driver's license, if driving is an essential function of the position.
• Ability to work in varying environmental conditions, including indoors and outdoors, and in a wide range of weather conditions.

Compensation:

• $90k - $120k

Jellycat Inc. is an Equal Opportunity Employer. We welcome applicants from all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to a fair, inclusive workplace where everyone can thrive.