Job Description

ROLES AND RESPONSIBILITIES:

Route Planning and Execution:

Develop monthly route lists to visit all stores within the assigned territory, utilizing the Skynamo app for all visits.

Build and maintain strong relationships with agencies, regional managers, stores, and internal/external stakeholders.
Ensure adherence to merchandising and shelf health standards in all outlets serviced, including managing sell-by dates, damages/returns, and shelf flows/planograms.

Returns and Stock Management:

Log all returns/RTVs via Skynamo with valid reasons, ensuring timely processing within given cycle dates.
Responsible for proper packing and logging of stock returns, adhering to the Returns process.

Point of Sale and Sampling Management:

Accountable for Point of Sale booked out for the territory, addressing any issues at store level promptly.
Manage sampling sachets and testers, ensuring regular replenishment and correct distribution.

In-store Activations and Events:

Plan and execute in-store activations and events to drive market penetration, particularly in clean beauty.
Manage promotional items/material/stock issuance and maintain a proper logbook.

Customer Service and Training:

Utilize excellent people skills to drive customer service ethos with customers and retailers.
Conduct training and workshops to transfer product knowledge effectively, including refresher training as needed.

Sales Targets and Reporting

Achieve monthly sell-through targets, resulting in replenishment and stock turn.
Keep management informed by submitting activity and results reports regularly via the Skynamo app.

Competitive Analysis and Complaint Resolution:

Monitor competition and gather marketplace information on pricing, products, and merchandising techniques.
Resolve customer complaints promptly, investigating problems and developing solutions.

Expense Management:

Maintain accurate records of all company expenses, logging monthly expense sheets in a timely manner.

ESSENTIAL REQUIREMENTS:

Proven experience in field sales management, preferably within the beauty or consumer goods industry.

Strong organizational and time management skills.
Excellent communication and negotiation skills.
Proficiency in using sales management CRM tools
Flexibility to travel and work weekends as required.