Job Description

Key Accountabilities

• Address urgent requests from authorities and special events (e.g., UAE Humanitarian Center, iPhone launches).
• Capture sales opportunities outside regular shop operations.
• Provide temporary coverage for retail staff to ensure continuous store operations.
• Assist with customer inquiries, order fulfillment, and maintaining service standards.
• Conduct market visits to gather insights and support retail operations.
• Report on competitive activities, customer behavior, and emerging sales opportunities.
• Assist with event logistics and maximize sales during product launches or festivals.
• Provide regular updates and reports on field activities, sales, and customer interactions.

Qualifications, experience, skills and competencies:

Qualifications:

• Minimum bachelor degree in IT, Telecom or Sales and Marketing.

Experience

• 3-5 years in quality assurance, ideally in retail or customer service.
• 2+ years of team leadership experience, focused on coaching and performance.
• Knowledge of TDRA regulations and CPR compliance.
• Familiarity with AI technologies and process optimization.
• Strong experience in reporting, performance analysis, and data-driven decision-making

Skills

• Highly self-motivated and able to act on own abilities
• Effective listening skills that deliver against customer needs
• Passion & motivation for overachieving against KPI’s
• Great at networking and building genuine and productive relationships
• Interest in and awareness of technology
• Mobility within local area
• Evidence of attaining and exceeding service / sales related targets/goals
• Working collaboratively
• Influencing & persuading
• Delivery of Results
• Focusing on the customer
• May be required to perform additional tasks and responsibilities in line with the needs of the business
• Leadership
• Coaching & Developing